Migration Program Assistant

Migration Program Assistant
Position title: Migration Program Assistant
Appointment Process No: 2022-ANKRA-03
Type: Indeterminate, Term and/or Emergency (Full-time)
Term Details: This position is a LES (Locally Engaged Staff) position, subject to the Terms and Conditions of Employment for LES in Turkey.
Department: Embassy of Canada in Ankara, Turkey
Number of Vacancies: A pool of eligible candidates will be created
Job Category: Immigration
Level: Assistant
Classification: LE-A2
Salary range: Gross salary of $14,896 USD per annum
Location: Ankara, Turkey
Closing date: March 21, 2023 

Summary of Duties
Under general supervision, provides multi-task support services to Immigration, Refugees and Citizenship Canada’s (IRCC’s) programs and operations. Exercises initiative in seeking out information to complete files or tasks. Requires a general knowledge of established guidelines. Provides routine information and assistance to internal and external clients to facilitate their compliance with requirements, or their understanding of application processes. Enters and validates information in departmental on-line systems; reviews applications and documents; identifies shortcomings including incomplete applications, missing, or irregular information. Processes fee payments and prepares documents for refunding of fees. Maintains filing system, uses internal systems and accesses departmental websites to search or track information. Utilizes office equipment such as a computer, photocopier, scanners, fax machines, specialized printers, biometric capturing equipment, and telephones. Researches internal and external sources to support information gathering for the processing of files or applications and to support program integrity. Assists Officers in reporting and liaison, program integrity, promotion and recruitment activities or other support to clients. Translates and interprets written and verbal information as required. Provides assistance and guidance to colleagues and shows new employees how to perform duties.

Area of Selection/Eligibility
This position is open to individuals who are legally authorized to work in Turkey and who meet all of the essential qualifications and whose applications are received on or by the closing date.  Please note that the Embassy of Canada to Turkey does not sponsor work authorizations directly or indirectly. The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or any other irrelevant factor. The Embassy of Canada in Ankara is committed to building a diverse workforce. The Embassy of Canada in Ankara is committed to conducting inclusive, barrier-free selection processes. Our organization offers an inclusive workplace where respect, teamwork and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination as well as encouraging and supporting employees with accommodation needs.The Embassy of Canada in Ankara does not reimburse any travel costs to and from interview nor does it reimburse any relocation costs.

Essential Qualifications
Candidates will initially be screened based on the essential qualifications in relation to education, experience and languages. They must demonstrate clearly in their cover letter and CV how they meet each of these essential qualifications. Only those candidates who meet all the Essential Requirements will proceed to the next stage of the process.

Education:

• Technical Diploma or University Degree from a recognized institution.

Language:

• Fluency in English (both written and oral)

You must provide evidence of your English language ability as follows:

• A recent language test score from IELTS showing each score at 7 or above*, or
• Proof of graduation from an English language medium high school, or
• Proof of graduation from an English language medium university, or
• Proof of at least two years of continuous work experience in an office where English was the principal language of work.

*IELTS TRF examination date must be within the past two (2) years.

Experience:

• Two years of experience working in an office environment, with a high degree of comfort and familiarity using word processing software (MS Word, Excel, etc.) and office equipment. This experience can be cumulative or consecutive.

Rated Requirements
Candidates must also meet the Rated Requirements shown below, which will be assessed through any of the following:written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment. Unless indicated, rated requirements apply to all positions.

Knowledge:

• Basic knowledge of Canadian Immigration Programs.

Abilities:

• Proficiency in the use of Microsoft Office Applications (Outlook, Word, Excel)
• Attention to detail.
• Ability to draft professional correspondence.
• Ability to work independently, and manage and prioritize tasks.

Competencies:

• Values and ethics - Serving through integrity and respect.
• Thinking things through - Innovating through analysis and Ideas.
• Engagement - Working effectively with people, organizations, partners.
• Critical thinking and judgment.

Asset Qualifications
Candidates may also be screened against the Asset Qualifications. Preference may be given to candidates who meet these asset qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications in their cover letter and/ or CV.

Language:

• Fluency in French (both written and oral)
• Fluency in Turkish (both written and oral)
• Fluency in Arabic (both written and oral)
• Fluency in Farsi (both written and oral)
• Fluency in Dari (both written and oral)
• Fluency in Pashto (both written and oral)

Experience:

• Previous experience working in the immigration or consular section of an embassy or consulate, in a Visa Application Centre, providing administrative support for case management in an International Organization, or working in a domestic IRCC office.
• Experience using the Global Case Management System (GCMS) to track temporary and permanent immigration applications

Operational Requirements

• Hours of Work: 37.5 hours per week, 5 days a week
• Ability to work overtime (compensated)
• Willingness and ability to undergo training
• Adhere to Canada's Code on Values & Ethics
• Ability and willingness to travel

Conditions of Employment
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

Valid Work Authorization:

• Ability to obtain and hold a valid work authorization covering the entire employment period. If the employment is indeterminate, the work authorization should be permanent or itself lead to a permanent work authorization.

Security Screening:

• Any job offer is subject the ability to obtain and maintain an Enhanced Reliability security screening including:
• a criminal record check
• National ID, professional and educational certificates
• Credit history check
• Reference check
• Please note that Reliability Status must be maintained throughout your employment at the Embassy, as failure to do so may result in dismissal.

Vaccination Compliance:

• All new hires on or after the effective date of October 6, 2021 are required to be fully vaccinated against COVID-19 as a condition of employment and to attest that they are fully vaccinated against COVID-19 prior to their starting date unless accommodation measures are granted.

Other Conditions of Employment:

• Any job offer is subject to receipt of satisfactory employment and character references.
• Copies of educational qualifications will be required at the interview stage of the process.

How to Apply

• You must submit your application using the "Apply online" function.
• Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as: age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required).
• Please only include information relevant to the vacancy as requested in the job poster.You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications.
• Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient.
• Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.Applications which do not include all of the requested documents or information and/or whose are not received by the closing date will be rejected.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (English).
• In consequence, the assessment process for this vacancy will be conducted in English.
• Communication for this process will be sent via email.
• It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.
• Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of emails).
• Candidates selected at the screening stage will be invited for further assessment.
• Methods of assessment may include, but are not limited to, a written examination, an oral interview, role-play, practical tests, presentations and/or psychometric assessment.
• All candidates are responsible for their own IT equipment and internet connectivity at all stages of the competition process. It is the responsibility of the applicant to pay for their IELTS test. Reference checks will be sought for candidates that reach interview stage and may form part of the selection process. 
• All information received in relation to accommodation will be kept confidential.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• Salaries at the Embassy of Canada in Turkey are established and revised based on a mid-local market employer‎ policy.
• Gross salaries are paid to the employees who are in turn responsible to pay their income taxes to the Turkish Government at the end of the fiscal year. The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar openings at the Embassy of Canada in Ankara which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.