Residences Operations Manager

To assist the Director of Residences with the formulation and implementation of operations strategies related to the Residences (SOPs, colleague checklists, departmental tasks, scheduling of Colleagues, etc.).
Supervise all dedicated Residences colleagues to ensure compliance with departmental goals, objectives, and standards.
Primary liaison, along with the Director of Residences, between Residences Unit Owners, Residents and the hotel management, hotel colleagues and MOHG.
Assist the Director of Residences with the coordination of functional support from hotel colleagues, including food & beverage, catering, spa, housekeeping and engineering to deliver superior basic and a la carte services.
Communicate all important Residences details to management and colleagues.
Respond to all Resident needs and requests
Responsible for all events held at the Bodrum Residences in terms of satisfying FLHSS&E requirements
Strategic lead for the operations and delivering a ‘Service Orientated Strategy’ ensuring that appropriate policies and procedures are in place in respect of the Bodrum Residences and all shared areas with the Management Company

Essential
Previous experience in a similar role for Operational Services in a luxury working environment
Must have strong knowledge of Residential management and related experience
Excellent communication skills in all aspects
Confident, approachable, professional, able to motivate your team under pressure, and use diplomacy to handle different situations
To be passionate about delivering the very best service for your residents
Quality driven with a passion for excellence
Must possess excellent leadership skills and organisational skills 
Desirable 
Qualification in Residential Property Management
Previous luxury and/or mixed-use residential experience
Additional languages would be beneficial