Restaurant Captain

Located in the prestigious Sariyer district of Istanbul, this historic mansion offers remarkable views over the Bosphorus Strait and incorporates architectural features from the site’s former Ottoman-era buildings. This "Pearl of Bosphorus" shines through its commitment to community, sustainability, wellness and design, infused with touches of fun and quirkiness.

General

Make every effort to ensure the comfort and enjoyment of guest’s requests throughout service.
Act as a captain who helps and support host.
Ensure that your working area is of exemplary clean nature.
Ensure guest / room charges at points of sales are correct.
Ensure that you are aware and informed of all products the resort use for restaurant service.
Have a thorough knowledge of all facilities and services offered by the resort.
Fully understand the team goals and objectives, ensuring that the maximum is done to achieve the targets.
Be present throughout service.
Have knowledge of guests’ likes and dislikes throughout their stay.
Always strive to perform any additional and responsibilities given.
Complete any other duty assigned by management.
Arrive on time in full uniform in accordance with the company grooming guideline.

Specific

Ensures to be a professional middle host between management and host keeping in mind goals, rules and regulation and objectives.
Assist in the control of their outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability. Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Restaurant Manager/Assistant Restaurant Manager.
Ensure that all guests are greeted courteously and attentively in the working area.
Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.
Be familiar with food menus and wine menu offered in outlets.
Ensure the prompt and efficient service required by the resorts standards.
Supervise the waiter’s team.
Take order from any food & beverage outlet menus.
Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
Have a good knowledge of all outlet menu and Food & Beverage day to day activities.
Recommend and promote items as directed by the Assistant Restaurant Manager.
Maintain at all times the highest standard of social skills. Provides Management with creative ideas.
Report maintenances faults.

Position Requirements

 
Full high school education and completion of his or her chosen academics.
Two years or more of experience in a similar position.
Full knowledge of the operations of restaurant and bar procedures, set up and service in addition to the resort’s policies, any courses relating to further knowledge of restaurant service.
Very good command over written and spoken English.
An offering of local language and their customs is highly encouraged.
Excellent communicator with the ability to multitask.