Sales Manager

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc
• Develops relationships within community to strengthen and expand customer base for sales opportunities
• Manages and develops relationships with key internal and external stakeholders

• Provides accurate, complete and effective turnover to Event Management

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Closes the best opportunities for the location based on market conditions and location needs

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

• Services our customers in order to grow share of the account
• Executes and supports the company’s customer service standards
• Provides excellent customer service consistent with the daily service basics of the company
• Sets a positive example for guest relations

• Interacts with guests to obtain feedback on product quality and service levels.

• 3-year degree from an accredited university in Business Administration, Marketing, Hotel Management
• 5 years experience in the Hotel sales and marketing area
• Fluency in English