YBWEB02
Bu ilan yayından kaldırılmıştır.

Quality Manager

İstanbul Avrupa Yakası, İstanbul Anadolu Yakası, İstanbul - Gebze, İzmir
  • 05.08.2016
  • 200 - 500 Arası Aday Başvurdu
  • 4657 Görüntüleme

Job Description

Our client is a global call center focusing on tailor made solution for their customers. They are aware that one of the most important assets are their customers and the correct dealing with them. Therefore they are looking for a very experienced Quality Manager for their continously profitable growing operation in Turkey.

Quality Manager Ref: 62479

Required Skills

Responsibilities: 

  • Develop, update, and maintain Standard Operating Procedures (SOPs) and other Customer Service Group job aids
  • Communicate with the Director of Administrative Sales, Operations Manager-Customer Service and Customer Service Group Leads to identify needs based on current and projected processes, changes, and other factors
  • Manage phone switchboard and switchboard employees
  • Develop, monitor, and distribute applicable customer service and order processing metrics, including the phone system, to ensure visibility into performance of department functions

 

Requirements and Qualifications: 

  • Bachelor’s Degree, prefer degree in business or related field
  • Supervisory experience with strong team leadership and management skills
  • Four years of working in a Call Center environment
  • MS Office skills
  • Excellent verbal and written skills English necessary, German is a plus
  • Ability to travel domestically
  • Ability to utilize an analytical approach to problem identification and decision making
  • Data and statistical analysis skills
  • Ability to think out of box
  • Managing a team of Quality Monitors and/or Specialists that provide service feedback, track service metrics, and analyze performance and process improvements.


If you are interested in this challenging position we are looking forward to receiving your comprehensive application for ref.no. 62,479 preferably through our ISG career portal or via email. 

Visit career.isg.com - here you can find new job offers every day. 
ISG İK DAN, EĞİTİM VE ORG TİC LTD ŞTİ 
Dereboyu Cad Bilim Sok Sun Plaza No: 5 
34398 Maslak – Istanbul 
Phone: +90 212 367 44 86 
eMail: basvurular@isg.com

Summary Info

  • PAYLAŞ

Benzer İş İlanları

Nevşehir
Bugün
İSTANBUL ÜNİVERSİTESİ VAKFI ADIGÜZEL OKULLARI
İstanbul Anadolu Yakası
Bugün
İstanbul Anadolu Yakası
Bugün
Amerikan Kültür
İstanbul Anadolu Yakası
Bugün
Amerikan Kültür
İstanbul Anadolu Yakası
Bugün
İstanbul Anadolu Yakası
Bugün
BOF OTELCİLİK RESİDENCE A.Ş
Bursa
Bugün
BOF MİMARİ TASARIM AHŞAP METAL İNŞAAT UYG.İMALAT SAN VE TİC LTD ŞTİ
İstanbul Anadolu Yakası
Bugün
İstanbul Avrupa Yakası
Bugün
ENDÜSTRİYEL ELEKTRİK ELEKTRONİK SAN VE TİC LTD. ŞTİ
Konya
Bugün
BENZER TÜM İLANLAR

ISG Personalmanagement GmbH

As a full service provider in all areas of human resources it is our ambition to link people and companies, promoting their strengths and contributing to their success.

Areas of work: 

HR Services - Placement

- Executive Search & HH

- Search & Selection

- Outplacement

Training & Development

- AC/DC

- Tailormade Trainings

- business Coaching

HR support

- payroll

- Temporary employment

ISKUR Üye Nr.: 562

daha fazla
Firmanın Tüm İş İlanları

Firmanın Diğer İlanları

ISG Personalmanagement GmbH
Nevşehir
Bugün
Our client is a world leader in its field in the agricultura...
ISG Personalmanagement GmbH
İstanbul Anadolu Yakası
Bugün
Our client is an international logistics company, located in...
ISG Personalmanagement GmbH
İstanbul Avrupa Yakası
Bugün
Our client is a large international and multinational cooper...
FİRMANIN TÜM DİĞER İLANLARI