MANDARIN ORIENTAL BODRUM
To ensure surveillance in their areas of responsibility
Makes patrols in designated areas.
Ensure complete stock of first aid supplies and life-saving equipment are checked every morning before the opening of outdoor areas.
Equipment are controlled manually using the check list and recorded in the check list.
The surface of the pool water and seawater are monitored. (water color, feces, etc.)
Pool inside and beach are checked that is there the glass, hazardous objects, broken stair, etc.
Exhibits the daily weather and temperature information at the beach.
Continuously monitoring of the beach & pool users.
To ensure the availability of life saving equipment.
Due to pressing with bare feet in the sand, sharp objects could cause injury. And the sharp objects is cleared from on the beach in compliance with Safe & Sound standards.
Share important information with beach & pool users with regards to weather and water conditions.
It provides the contact information in case of emergency and for questions on the bulletin boards.
Beach flags are used in the standards of ILS (International Safety of Life) by lifeguards.
Lifeguards wears red hat, yellow t-shirt and red shorts according to the ILS and TSSF standards at the beaches and pools
Checks swimming areas and piers continuously.
Identifies sharp and damaging objects on the beach area, nails, splinters, rusted and mossy stairs on the sunbathing piers, writes a report and informs technical service and housekeeping departments.
Informs Security Manager about the event and persons in case violation of beach or pool rules persists and any accidents taking place in their area of responsibility.
Responds first and informs Hotel Doctor in case of an accident, injury or insect sting.
Responds first to the drowning person in all kinds of pool and sea accidents and drowning incidents.
When the boats or water sports vehicles violate the swimming area of guests, warns those who violate and make sure they get out of this area.
It warns to children if they joke with one another in a dangerous way in the children's pool
Following information on the board updates the daily:
Daily weather condition,
Water and air temperature information
In case of incidents and accidents, informs the ERT, Guest Services Manager/ Assistant Manager and Security Supervisor.
To carry out any other reasonable duty or request as directed by Management.
According to the standards of ILS and Turkish Underwater Sports Federation, two levels of lifeguards serve as follows:
Silver certificate (beaches)
At least High School graduate
At least 1 year experience
Sports School graduates
Design and maintain a hard copy filing system.
Prepare and update the Engineering Technical Library.
Update HOTSOS computerized management system. This includes all data processing for initial start-up of HOTSOS and day to day update.
Schedule meetings, seminars, training etc.
Answer phone calls, messages and voicemails in a timely manner.
Coordinate and distribute the work order requests from various departments including residential services.
Participate in meetings, seminars, training etc.
Excellent communication skills in Turkish and English both written and spoken.
Must possess excellent typing skills.
Must possess excellent knowledge of computer programs such as Microsoft Office, Windows, Outlook, Access, CMMS/HotSOS etc. (latest version)
Must possess excellent coordination skills to conduct multiple tasks.
Must possess the ability to handle a fast-paced environment.
Par Springer Miller System (PSMS)
Microsoft Office Applications
Görevde oluşu konusunda ve vardiyasına başlamadan önce gerekli olabilecek bilgiler konusunda Teknik Müdür Yardımcısı’nı bilgilendirir;
Otelin günlük işletim raporunu kontrol eder;
Kazan dairesine yönelik kontrolleri gerçekleştirir;
Bütün asansörlerin ve servis asansörlerinin çalışır durumda olup olmadıklarını kontrol eder;
Mekanik odasında yer alan otel havalandırma kontrolörlerinin kontrollerini gerçekleştirir;
Otel binasında, yatak odaları ve halka açık alanlarda arıza arama ve tamir işlerini gerçekleştirir;
Atölye stoklarını normal stok seviyesinde güncel tutar;
Onarım ve testlerin tamamının kaydını tutar;
İş emirlerinin Otel Hizmeti Optimizasyon Sistemi politikaları ve prosedürleri uyarınca alınmasından ve yerine getirilmesinden sorumludur;
Otel Hizmeti Optimizasyon Sistemi’nden aldığı bütün iş emirlerinin vardiya bitiminden önce tamamlanmış olmasından sorumludur.
Işık testlerinin / tüm alanlarda soket testlerinin ve topraklamaların gerçekleştirilmesi;
Arıza ve bozulmalara yönelik Teknik servis yönetiminin güncelliğinin sağlanması
Teknik Servis yönetimi tarafından istenen genel işleri gerçekleştirir;
Müdürü tarafından bildirilen diğer makul istekleri yerine getirir.
Otel konuklarımıza sürekli hizmet sunan bütün otel tesislerinin, odalarının, birimlerinin ve ekipmanının bakım ve onarımlarını aşamalı çalışma modeliyle gerçekleştirir.
Görevlerde kullanılan bütün kimyasal maddelerin Sağlık Açısından Tehlikeli Maddelerin Kontrolü şartlarına uygun bir biçimde depolanmasını ve görevler için gerekli görülen güvenlik ekipmanının daima giyilmesini sağlamak.
Yük taşıma arabaları, portatif merdivenler, lavabo temizleme ekipmanı , diş açma ekipmanı, bükme aletleri ve her türlü elektrik test ekipmanı gibi bütün aletlerin güvenli kullanımı;
Görevlerle ilgili bütün kimyasal maddeler.
Şirket Sağlık ve Güvenlik Kitapçığı’nda belirtilmiş ve işyerinde geçerli olan güvenli çalışma uygulamalarının farkında olmak ve bunlara uymak. Bunlar, işyerinizdeki her türlü özel tehlikenin farkında olmanızı da içermektedir.
Gıda Hijyen Standartları’nın farkında olmak ve bunlara uymak;
Otel tarafından sağlanan veya tavsiye edilen uygun koruyucu giysileri giymek;
Departman Müdürü tarafından uygun görülecek her türlü eğitime katılmak.
Turizm sektöründe kariyer hedefleyen,
Misafir memnuniyeti odaklı,
Ekip çalışmasına yatkın,
Esnek çalışma saatlerine uyum sağlayabilecek, vardiyalı çalışabilecek,
Bodrum ya da Milas’ta ikamet eden ya da Bodrum’daki lojmanımızda ikamate edebilecek,
Tercihen otel tecrübesi olan.
Minimum 5 years working experience in the luxury hotel industry; international experience preferred.
Previous experience is essential in similar role, must have been a Communications Manager for a minimum of 2 years with a proven track records of results.
Proficient in written and spoken English and Turkish.
Excellent presentation and communication skills.
Ability to work under pressure.
Strong leadership skills and ability to develop and motivate his/her team.
Outgoing and enthusiastic personality.
Possess high degree of stamina, agility and flexibility.
To manage activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
Sales Manager is accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success.
Together with Director of Sales, agree and implement rate strategy & actions for the assigned geographical territories
Responsible for the development of business from (but not exclusively) the following channels : Incentive Agents, Ground Handlers, Conference & Banqueting Agencies, Meeting Planners, Associations, Wholesalers/ITW, Consortia, Direct Corporate Bookers.
To effectively manage the key accounts of the relevant markets through planned sales activity, maximising account potential in terms of rate or room-nights in accordance with overall sales strategies.
To focus on the growth and continued production of existing accounts both domestic and international and to develop new accounts that are suitable for the pricing strategy of the property.
Selling and planning of Groups and Events business in assigned territories and effectively converting enquiries into sales.
Implement long term marketing and communication strategies as directed by the Director of Sales. Design, develop and execute all promotional products, and special packages to secure leisure business.
Coordinate partnership and sponsorship opportunities that will benefit the hotel and that support its brand initiatives.
Constantly monitor the market and the competition and report on threats and opportunities.
Send mailers and email blasts to clients as need arises for promotion of hotel events and/or need periods
Spearhead review and update of PT websites to ensure maximum exposure, capitalizing on marketing promotions and packages to drive transient revenue.
Manage and maintain the resort’s on-line presence in all channels, including but not limited to travel sales channels- Preferred Partner, third party promotional sites, travel blogs etc.
To provide accurate and timely reporting on segment, account production and propose actions/strategies.
To monitor sales activities of market competitors and report at sales meetings.
Increase lead conversion and impact customer/guest satisfaction by being able to provide solutions to their needs.
Collaboration and communication with Regional Sales Offices in assigned territories, to maximize sales opportunities.
To develop and maintain an accurate database of all relevant producing accounts.
Data integrity for effective and thorough record-keeping, trend analysis and business intelligence.
To ensure that all accounts & sales activities are recorded in Delphi.
Expand customer reach and gain exposure and credibility within marketplace.
Development of annual plans and participation in budget/marketing plan process ensures buy-in and accountability of deliverables.
To plan and execute overseas sales trips within assigned territories and market segments.
To actively plan sales calls and trips to promote the hotel and seek business opportunities
Fluent in Turkish and English. Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair
At least 3 years luxury hotel experience as a Sales Manager
• Ensure compliance with MOHG Residences standards of operation and service standards all times including Finance, Human Resources, Engineering, IT, Housekeeping, Concierge, Valet, Guest Relations, Security, Recreation and all other Residences departments
• Ensure that all required reports and data are submitted on time to the relevant corporate and
• Perform regular inspections and reviews of all operations on daily basis to ensure that all quality standards are being maintained
• Ensure that staffing is maintained at an appropriate level to match business demand
• Participate in all regular and ad-hoc operational meetings as required
• Review all owner comments and complaints and corrective action taken and formulate solutions to prevent dissatisfaction reoccurring
• Coordinating functional support from hotel and residences staff, including food & beverage, catering, spa, housekeeping and engineering to deliver superior a la carte services
• Primary liaison between Management Company, Board of Directors, development, Residence owners, the hotel management, hotel colleagues and MOHG
• Development of all direct reports through training and coaching
• Manage projects and any other reasonable duties as required by management
• Fulfill all MOHG obligations as contained within the Property Management Agreement, while minimizing risk and exposure
• Coordinating and managing all move-ins and move-outs
• Coordinating all architectural reviews for renovations and alterations, ensuring compliance with all local building codes
• Administrative matters such as holding annual board meetings and annual residence owner(s) meetings, support documentation and other matters related to unit owner transfers of ownership, manage official correspondence, maintenance of corporate records and procurement of fidelity bonds or similar insurance requirements
• BA or BS degree or equivalent
• Fluent in english
• 5-10 years of relevant experience in luxury community management or luxury hotel management during which the candidate has demonstrated success and advancement
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Professional and appropriate business appearance and presentation
• Quality driven with a passion for excellence
• Must possess excellent organizational and administrative skills, interpersonal skills and leadership skills
• Approachable, open-minded and fair
• High energy
• Additional languages would be beneficial
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