Front Office Supervisor

Greet and escort guests promptly to their rooms
Handle cash drawer properly as per MOHG procedures
Attend to guest's requests and complaints
Investigate complaints and incidents and address to the department concerned and
response to guest with an appropriate explanation and apology
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
Uphold FLHSS procedures
Log all complaints/irregularities for Management reference
Constantly check appearance, grooming of uniform colleagues
Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
Demonstrate teamwork by cooperating with and assisting colleagues as needed
Address special guest preferences recorded in guest history profiles
Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications logs regularly
Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
Arrange fulfilment of guest services by working with the concierge, guest relations, housekeeping, reservations and in room dining colleagues
Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
Communicate clearly with the Assistant Guest Service Manager and Accounting  department
Establish a good working knowledge of the Accounting Department so as to facilitate guests and management requests for historical data
Perform assistance to guests in all areas of the resort
Assist the Assistant Guest Service Manager with daily duties of managing the front desk
Perform any other reasonable duties as required by the Guest Service Manager and Director of Rooms

Two years hotel Front Office supervisory or Duty Manager experience within a luxury environment
Experience in room revenue control, budget planning and cost control
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Professional appearance and demeanour