Bu ilan yayından kaldırılmıştır.
İş Tanımı
- To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
- To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
- To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
- To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
- To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests.
- To perform all cashiering transactions in compliance with the hotel credit policy ensuring accurate services to our guests
- To perform all administrative tasks and communicates with the appropriate departments prior to guest arrival ensuring an efficient flow of serviceTo perform all operative tasks in a recommended way and the MOBOD standards are reached
- To support reservations department in their absence by handling enquiries in compliance with the daily yield strategy to ensure service at all times.
- To ensure consistent knowledge of our Mission Statement, Pillars, Legendary Quality Experiences and all other service standards or operating procedures and assist the Rooms Division management team in their implementation ensuring our guest experiences Mandarin Oriental Standards.
- To update guest registration cards according to MOHG data entry standards
- To ensure consistent knowledge of our Mission Statement, Pillars, Legendary Quality Experiences and all other service standards or operating procedures ensuring our guest experiences Mandarin Oriental Standards.
- To attend handover briefings on a daily basis and assuring all necessary information to completely delight all guests are followed and used in a professional manner
- To proactively follow up guest waiting for rooms and provide alternative solutions if required and keep guests update in a timely manner.
- To handle guest complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded.
- To handle all departures in an efficient manner by providing our guests with accurate settlement and ensuring that their expectations have been reached throughout their stay
- To encourage our guest to give their feedback in person or online throughout their stay or thereafter allowing the hotel to provide the best level of service, and to update guest profile for future reference
- To follow up and clear any credit risks and open balances.
- To attend departmental training as per the schedule.
- To follow up and action all traces and guest messages on a daily basis
- To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to completely delight each individual guest
- To perform any other duties or projects assigned by the Reception Manager, Duty Manager or shiftleader.To cover all tasks of the Night Receptionist in his absence
- To assist the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Bodrum
- To attend any training or meeting deemed appropriate by your Head of Department.
Aranan Nitelikler
- Two years hotel Front Office Agent or Supervisor experience within a luxury environment
- Experience in room revenue control, budget planning and cost control
- Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
- Successful problem solving skills
- Able to communicate in written and spoken English and Turkish
- Excellent overall communication skills
- Able to multi-task
- The ability to work well in a team environment
- Able to stand for extended periods of time
- Professional appearance and demeanour
- Multi-lingual
- Experience with Par Springer Miller system
- Prior experience in a renovation and or pre-opening luxury hotel environment
Özet Bilgiler
- Ön Büro Resepsiyonist
- Turizm - Otelcilik
- İdari İşler / Ofis
- Dönemsel
- Eleman
- Muğla Bodrum
- 12.01.2018
- 24.04.2018
- 28.04.2018
MANDARIN ORIENTAL BODRUM
Mandarin Oriental Hotel Group
-The award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
-Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
-The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
