Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Answering residence’s main telephone number and connecting callers and colleagues to the correct telephone extension.
Greeting all callers with a warm and sincere greeting.
Anticipating and recognizing individual caller needs.
Ability to effective listening and paraphrasing skills as part of an overall high standard of verbal communication skills
Passing on requests in a timely and accurate manner to appropriate colleagues.
Delivering personalized wake-up calls within 5 minutes of agree upon time in a clear and pleasant voice.
Taking restaurant reservations during the restaurant’s non-operating hours.
All telephone calls will be answered before the 4 rings, using correct salutations and telephone etiquette.
All callers will be asked for permission before being placed on hold.
An acknowledgement is made before transferring or connecting a call.
Must be able to remain calm and communicate clearly with Caller, Management and colleagues in the event of an emergency.
PBX will be the main command centre in the event of an emergency.
Ability to input and access data in a computer.

• Two years luxury hotel experience.

• Excellent overall communication skills both written and verbal in the English & Turkish language.

• Able to multi-task and remain composed at all times.

• Able to work well in a team environment

• Able to multi-task

• Able to stand for extended periods of time.

• Must be professional and possess excellent presentation, communication, organization and effective time-management skills.

• Flexible schedules and hours, willingness to work on weekends & holidays is required.

• Professional appearance and demeanor.