Maintains a high standard of personal hygiene and grooming at all times
Wears designated uniform which are well pressed and in a good state of repair
To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Bodrum
Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
Assist Guest courteously and efficiently.
Set up tables/ dining trolleys as per the standard.
Communicate with Kitchen for any guests’ special request and dietary requirements.
To prepare mise en place as required in their dining venue.
The colleague understands the job requirements and displays the technical skills and knowledge required to perform his/her job well and in line with the department standards.