SPA Concierge

Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required:
To maintain inventory of supplies for the operations of the spa reception
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Must have good telephone skills and follow MOHG telephone etiquette.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff at all times.
Ensure that the reception area is tidy, clean and stocked at all times.
Print confirmation letters and pull files for the next business day.
To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

Reading, writing and oral proficiency in the English language.
To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
be self-motivated.
To be flexible and able to work efficiently under pressure.
To work in a safe, prudent and organized manner.
To have mathematical skills, technical aptitude and spa knowledge.
Knowledge of specific spa industry applications is desirable, such as spa soft.
To have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration
To have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
To have knowledge of current spa trends in the industry