Spa Supervisor

Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences (LQE’S) and Company’s Pillars, on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Manager

Assist Concierge & therapists with Spa Soft questions and obstacles

Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product & treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources

Update Training attendance report and yearly planner on a monthly basis and send to Human Resources

Review SOP’s have been taught and continue to ensure that standards are being met

At least 3 years practical experience in similar position for a luxury property

Adheres to, supports and carries out the strategic Company’s vision and values

Superior Employee Skills

Displays high commitment to improving guest services

Committed to developing colleagues

Ability to motivate team and build morale