Floor Supervisor

• Previous leadership experience an asset
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities and essential job functions include but are not limited to the following: 

• To consistently provide thoughtful, caring and sincere service
• To lead and supervise the day-to-day operation of the department to ensure service standards are followed
• To handle Guest concerns and react quickly, logging and notifying the proper areas
• To actively participate in daily briefing, daily warm up and department meetings
• To ensure Room Attendants are informed daily about priorities in their section
• To follow departmental policies and procedures
• To report necessary maintenance items
• To follow all safety and sanitation policies
• Other duties as assigned