Bu ilan yayından kaldırılmıştır.
İş Tanımı
As Receptionist (GSR), you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Front Office Service Managers are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
Aranan Nitelikler
We are currently seeking to recruit a Guest Service Representative (Receptionist) to join our team. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience in customer-focused industry
- Thrives on taking responsibility and working in an empowered environment
- Positive attitude and good communications skills
- Focus on guest needs, problem resolution
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of team
- To be a proactive and have flexibility
- Ability to work under pressure
- Excellent command of written and spoken English is required
- Excellent command of MS Office applications and Opera PMS
Özet Bilgiler
- Receptionist
- Turizm - Otelcilik
- Turizm - Otelcilik
- Tam zamanlı
- Eleman
- İstanbul Avrupa Yakası
- 0-25 yıl
- 18.06.2018
- 4.10.2018
- 9.10.2018
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