Reservation Agent

İstanbul Avrupa Yakası
  • 31.12.2019
  • 200 - 500 Arası Aday Başvurdu
  • 5131 Görüntüleme

Job Description

  • Understand the key principles of FRHI Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate Restrictions, hurdles and availabilities
  • Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
  • Handle customer queries and complaints relating to Rooms Reservations
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Responsible for effective implementation and compliance with FRHI Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
  • Complete understand and effective use of the Hotel’s telephone system
  • Maintain the Reservation correspondence
  • Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Required Skills

  • Experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word,
  • Knowledge of Opera & Microsoft Office is preferred,
  • Degree/Diploma in r Hotel Management,
  • Minimum of 1 year experience in Hotel or Resort, preferably in any of the following areas ; Reservations, Front Office, Switchboard or Guest Relations.
  • Understands the local culture and have worked in the region.
  • Fluency in English written & spoken


                      ''This position offers you 2 days off opportunity''

Summary Info

Benzer İlanlar

ADONİS İSTANBUL TURİZM VE HAVACILIK DIŞ.TİC. LTD.ŞTİ.
İstanbul Avrupa Yakası
Bugün
SHERATON ISTANBUL CITY CENTER / JW MARRİOTT ISTANBUL BOSPHORUS
İstanbul Avrupa Yakası Beyoğlu
Son 1 Ay
Sheraton Hotels & Resorts
İstanbul Avrupa Yakası Beyoğlu, İstanbul Anadolu Yakası, İstanbul Avrupa Yakası
Bugün
Le Méridien
İstanbul, İstanbul Anadolu Yakası, İstanbul Avrupa Yakası, İstanbul Avrupa Yakası Beşiktaş
Bugün
VENNTOUR TURİZM ORGANİZASYON DIŞ TİCARET LİMİTED ŞİRKETİ
İstanbul Avrupa Yakası Bakırköy
Son 1 Hafta
İstanbul Avrupa Yakası Beylikdüzü
Son 1 Ay
İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
Son 1 Ay
İstanbul Avrupa Yakası, İstanbul Avrupa Yakası Beyoğlu
10.01.2020
İBİS İSTANBUL ZEYTİNBURNU
İstanbul Avrupa Yakası
Bugün
İSTANBUL GÖNEN HOTEL
İstanbul Avrupa Yakası
Bugün
BENZER TÜM İLANLAR