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Reservation Agent

RAFFLES

İstanbul Avrupa Yakası

31.12.2019
200 - 500

PAYLAŞ

İş Tanımı

Understand the key principles of FRHI Pricing Strategies and Revenue Management
Retail, Corporate, Leisure, Group, Other
Rate Restrictions, hurdles and availabilities
Maximise rooms revenue through the conversion of telephone calls into sales
Utilize effective upselling techniques
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
Be fluent on all hotel products and services
Handle faxes and emails pertaining to rooms reservations
Be fully conversant with all market segments and rate plans used across all distribution channels
Be flexible in sales technique through offering the right product to the right customer at the right time
Handle customer queries and complaints relating to Rooms Reservations
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
Responsible for effective implementation and compliance with FRHI Core Reservation Standards
Achieve targeted goals in the LQA Hotel Mystery Shopping calls
Maintain accuracy and cleanliness of the PMS Database
Ensure market segmentation is accurate for each reservation
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
Be involved in all property PMS Conversions
Complete understand and effective use of the Hotel’s telephone system
Maintain the Reservation correspondence
Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Aranan Nitelikler

Experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word,

Knowledge of Opera & Microsoft Office is preferred,

Degree/Diploma in r Hotel Management,

Minimum of 1 year experience in Hotel or Resort, preferably in any of the following areas ; Reservations, Front Office, Switchboard or Guest Relations.