Bu ilan yayından kaldırılmıştır.

Firmanın diğer ilanları

SPA Coordinator
RAFFLES
İstanbul Avrupa Yakası
19.04.2019
Firmanın Tüm İlanları

Reservation Agent

İstanbul Avrupa Yakası
  • 31.12.2019
  • 200 - 500
  • 5995 Görüntüleme

Job Description

  • Understand the key principles of FRHI Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate Restrictions, hurdles and availabilities
  • Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
  • Be fluent on all hotel products and services
  • Handle faxes and emails pertaining to rooms reservations
  • Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
  • Handle customer queries and complaints relating to Rooms Reservations
  • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
  • Responsible for effective implementation and compliance with FRHI Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
  • Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools.  Includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
  • Complete understand and effective use of the Hotel’s telephone system
  • Maintain the Reservation correspondence
  • Support the Reservations Manager and/or Revenue Management leader with special projects as required.

Required Skills

  • Experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word,
  • Knowledge of Opera & Microsoft Office is preferred,
  • Degree/Diploma in r Hotel Management,
  • Minimum of 1 year experience in Hotel or Resort, preferably in any of the following areas ; Reservations, Front Office, Switchboard or Guest Relations.
  • Understands the local culture and have worked in the region.
  • Fluency in English written & spoken


                      ''This position offers you 2 days off opportunity''

Summary Info

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