Security Officer

·      To establish chain of command and responsibility, the Security Officer shall be held directly responsible to the Shift Leader, Security Supervisor and Director of Security.

·    Perform duties according to the Duty Roster prepared by the Director of Security or in his absence, in-charge of Security.  The Security Officer may be deployed at any of the following Duty Posts as enumerated thereafter:

­   Security Control Room Duty;

­   Lobby Duty;

­   Loading Bay;

­   Patrolling or Observation Duty;

­   Back of House;

­   VIP Parking;

­   Or at any position where operations in Security field will benefit.

·      When on duty, the Security Officer shall adopt the “Service Oriented” approach in discharging of its duties in order to functions harmoniously with the concept of the Hotel as a place of hospitality

­   To exercise flexibility to maintain a balance between effectiveness and efficient

­   To promote the “gentlemen” rather the “officer” image for the security service;

­   To act for and on behalf of the Hotelkeeper on security matters;

­   To protect the safety of guests, staff, their properties and those belonging to the Hotel;

­   Assisting other Departments in rendering services to the customers so as to maintain or enhance the services provided other than his primary security duties;

­   To act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests;

­   To greet guests and offer assistance;

­   To lead guests whenever possible if they are uncertain of the location within the Hotel premises;

­   To inform and sell other hotel facilities to all visitors of the Hotel.

·         Protect the hotel guests and keep the peace by

­   Monitoring any undesirable elements to ensure that they do not harass, harm or embarrass the hotel guests;

­   Take appropriate action to defuse any outbreak of violence or commotion within the Hotel premises;

­   Intelligence gathering, from within and without the hotel of the identities and activities (modus operandi) of undesirable elements.

·         Surveillance of hotel staff

­   Ensuring that they abide by the House Rules;

­   Keeping tag on movements of staff who are classified as suspects under investigations.

·   Cultivation of Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes.

·      Keeping peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters.

·     Participating in special functions or operations conducted or organized by the Hotel for VVIPS, shows, etc., and private organization or individual having official business connected with the Hotel.

• High school education or Diploma with professional qualifications in Security
• Minimum 2 years previous experience in a similar role is desirable within a 5 star hotel
• Intermediate skills in English
• Team player with good communication & organization skills for security operations
• Ability to focus attention on security needs, remain calm and courteous at all times
• Ability to understand and work in a multi-cultural environment
• Completed military services for male candidates