PBX Operator

To provide courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations.

To handle all emergency calls and ensure clear and accurate inter – departmental communication in order to provide a safe environment for our guests and employees.

To ensure that standards of personal appearance – smart office clothes and hygiene are an example for the team and demonstrate a professional image for our guests.

To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.

To receive and perform handovers from shift to shift, ensuring consistent and full information is given.

To handle all internal and external calls in a courteous and professional manner

To handle all guest requests and to carry out all duties required to provide excellent service for our guests.

Ensure that guests’ requests are communicated to the relevant department in a timely manner to ensure seamless service delivery.

To ensure appropriate communication with other departments to provide required services by guests.

To receive, process and deliver wake up calls in an accurate manner.

To take messages when other department’s telephone lines may be engaged and ensure timely delivery of information to these departments.

To report all accidents occurring in the hotel, ensuring efficient action is taken by the appropriate department.

One year luxury hotel experience.

Excellent overall communication skills both written and verbal in the English & Turkish language.

Able to multi-task and remain composed at all times.

Able to work well in a team environment

Able to multi-task

Able to stand for extended periods of time.

Must be professional and possess excellent presentation, communication, organization and effective time-management skills.

Flexible schedules and hours, willingness to work on weekends & holidays is required.

Professional appearance and demeanor.