Bu ilan yayından kaldırılmıştır.

Front Desk Manager

İstanbul Anadolu Yakası
  • 19.02.2018
  • 20 - 50
ROTANA TÜRKİYE Front Desk Manager İş İlanı

İş Tanımı

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. 

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as: 
•Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction 
•Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods 
•Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners 
•Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts 
•Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies

Aranan Nitelikler

Education, Qualifications & Experiences 

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded. 

Due to the country legislations, only Turkish Nationals can be considered for this role. 

Knowledge & Competencies 

The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast paced environment and be a great leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: 

Understanding Hotel Operations 
Effective Communication 
Planning for Business 
Supervising People 
Understanding Differences 
Supervising Operations 
Teamwork 
Adaptability 
Customer Focus 
Drive for Results

Özet Bilgiler

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BENZER TÜM İLANLAR

Burgu&Tango Arjaan Rotana

Burgu Arjaan by Rotana İstanbul 'un Maltepe bölgesinde bulunan ve ihtiyaca uygun dekore edilmiş odalar sunan modern otel tesisidir. En son teknoloji donanımı ve elegan otel apartları ile hem eğlence hem de iş konaklamaları için uygun olan Burgu Arjaan by Rotana uzun dönem konaklamalar için de idealdir. Otel iki ayrı kuleden oluşmaktadır.

Burgu Arjaan by Rotana; tüm ihtiyaçlara cevap veren modern odaları, şık yiyecek içecek alanları, Bodylines Fitness ve Sağlık Merkezi, açık ve kapalı yüzme havuzları, çocuk kulübü ve toplantı odaları ile, iş seyahatleri ya da eğlence amaçlı konaklamalar için misafirlerinin beklentilerini karşılayan kusursuz ve kişiselleştirilmiş hizmetleri en son teknoloji eşliğinde sunmaktadır.

Burgu Arjaan by Rotana İstanbul Maltepe bölgesinde Kartal-Kadıköy metro hattının hemen yanındaki konumu ile şehir içinde sorunsuz ulaşım imkanı sunmaktadır. Otel İstanbul Anadolu Yakası'nın iş ve eğlence bölgelerine yakındır.

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