Bu ilan yayından kaldırılmıştır.
Email support consultant with Turkish and English language
Bulgaristan
- 15.06.2017
- 50 - 100
İş Tanımı
Our Spotify team believes that there is music for everyone. For every moment. For every single day.
On Spotify you can find all the music you’ll ever need – all favorite artists, albums and playlists. Your daily soundtrack or a perfect mix throughout the day and night.
Now you can be part of this team and help millions of people enjoy the music they love.
GENERAL SUMMARY:
Ensure every Spotify customer is provided with a world-class service that promotes loyalty and recommendations from customers. Captures on-going feedback that helps to continually improve service.
Applicant Profile Creative and articulate individuals, with great communication & decision-making skills and a general positive disposition to help customers, manage problems and find ways to achieve customer satisfaction
- Responsible for delivering support that results in a positive customer experience
- Achieve all agreed KPI’s (CSAT, Productivity, QA)
- Work pro-actively to ensure potential issues are escalated appropriately
- Work as part of the team to ensure the Sofia site is a positive and professional environment
- Provide support in projects and initiatives as and when required
Applicant Profile Creative and articulate individuals, with great communication & decision-making skills and a general positive disposition to help customers, manage problems and find ways to achieve customer satisfaction
Aranan Nitelikler
- Experience of working in a customer-centric environment is preferred
- Starting from High School degree above
- A background in working in an environment that offers customer service.
- Fluency in English and Turkish language as required (strong grammar/written in both languages,correct phrase construction)
- Knowledge of working in a subscription / technical industry a plus.
Personal Characteristics
- Ability to gauge customer needs
- Positive attitude
- Can collaborate positively within a fast changing environment
- Articulate with great interpersonal skills
- Motivated to provide maximum customer satisfaction
Live @ Sutherland
• We offer competitive salary
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Assistance if relocation is required
• Rewards and recognition programs
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Great office location
• VIP card for discounts in the shops and food places in the Mall Area where the office is located
• Team Building activities
Location: Sofia, Bulgaria
Working hours: Mon-Sun (8:00-17:00 or 10:00-19:00)
Foreign work certificate is obligatory
Foreign work certificate is obligatory
Özet Bilgiler
- System Support Specialist
- Bilişim - İnternet
- Tam zamanlı
- Uzman
- Bulgaristan
- 15.06.2017
- 15.06.2017
- 15.07.2017
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