Customer Support (Remote Working)
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Uptime Robot is a "software as a service (SaaS)" which provides uptime monitoring services to its users. It simply "detects whether the user's websites/servers are working or not" and notifies users about any problems.
We are a small, dedicated and distributed team looking for teammates to handle any support requests (that arrive via e-mail ticket system).
Uptime Robot has 320,000+ users and we try to provide great/fast support to everyone.
Users can have questions related to their accounts, monitors or the service. These questions are sent to us via e-mail (support ticket software) and we reply them in written.
The teammate will be helping users about various possible issues like:
- Uptime Robot detecting a monitor is down, yet the monitor actually being up (which we need to ping/tracert the monitor and find the root cause)
- sales questions
- feature requests
- forgotten passwords
And, we are all working remotely from different locations. So, we need you to work remotely too (yet, be active and online during work hours).
The ideal teammate:
- Fluent in written English (as the majority of the users are non-Turkish) (***this is a must***).
- Positive and constructive in communication. We believe that providing great/friendly support is the key to success for any business.
- Basic experience with web development (analyzing HTTP headers or HTML source code can be needed) and networking (ping, tracert..).
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