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Reservation Agent

İstanbul Avrupa Yakası, İstanbul Anadolu Yakası
  • 31.05.2016
  • 200 - 500 Arası Aday Başvurdu
  • 3920 Görüntüleme
Viceroy Hotels and Resorts Princes’ Island  Reservation Agent iş ilanı

Viceroy Hotels and Resorts Princes’ Island

Reservation Agent

Job Description

About Viceroy Princes' Istands Istanbul

Viceroy Princes’ Islands, Istanbul is a secluded sanctuary with a historic Ottoman Grand Mansion at its heart. It is set in beautiful landscaped grounds on a gradual slope, overlooking a private bay and lagoon and offering incredible views of the city of Istanbul in the distance.

The Grand Mansion is the centerpiece of the resort, offering a ‘club’ for residents of the hotel and residences. It is a perfect reconstruction of the original mansion but will offer all modern conveniences - a social hub for the resort, day and night and includes a wine tasting room, cigar lounge, billiard room & the signature Viceroy Library. This wonderful building also has its own private pool for those guests staying in the Grand Mansion.

Other Highlights of the resort are;

  • The water-front ‘Yali’ Sea Mansion with a private Infinity Pool
  • A sea lagoon offering guests a safe swimming experience in the sea.
  • Various stunning outdoor pools, sun decks and terraces overlooking the Sea of Marmara
  • An ESPA Spa, featuring an indoor pool and outdoor terraces with views out to the city and 4 treatment rooms (opening phase 2)
  • Yacht Pier
  • Rooftop Bar and Lounge (opening phase 2)
  • Overwater Day Beds (opening phase 2)
  • Horse Carriage & Club cars
  • IceBar
  • A Specialty restaurant (opening phase 2)
  • The Restaurant with open kitchen concept for breakfast, lunch and dinner
  • 3 Traditional Sea Hammams (traditional Turkish seaside swimming huts)

 

Job Description

The Reservations Agent is responsible to process reservations in a timely manner according to the hotel standards. Answers reservations inquiries (calls, mails & faxes) in a friendly and courteous manner according to the standard set by the department.

Required Skills

General Responsibilities Include:

  •         Answers all reservations telephone calls and e-mails in a friendly manner according to the hotel standard.  
  •         Promptly provides accurate information regarding availability of accommodations and other requested information.
  •         Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
  •         Processes all group contracts from the Sales Department.
  •         Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists.
  •         Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received.
  •         Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.
  •         Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
  •         Ensures that the filing system is maintained on daily basis
  •         Adheres to the hotel grooming, safety and security procedures
  •         Assists office in any other administrative duties as needed.

 

Skills/Knowledge Required:

  • Fluency in English and Turkish is essential.
  • Good working knowledge of MS Word, MS Excel, Opera
  • Excellent organizational and coordination skills
  • Great inter-personal, communication and customers-service skills
  • Process orientation with a high degree of attention to detail

 

Qualification Standards:

Education: High School graduate or equivalent required.

Experience: Prior Reservations, Front Office or travel industry experience preferred.

Additional Info

Department
Career Level
Office Clerk
Working Type
Full-time
Experience
2-5 years
Refresh Date
31. 05. 2016
Last Application Date
03. 05. 2017
Education
Viceroy Hotels and Resorts Princes’ Island  İş İlanları

Viceroy Hotels and Resorts Princes’ Island

Firmayı Takip et Firma Web Sitesi

Akdag Tourism and Construction to open Viceroy Princes' Islands Istanbul.

Viceroy Princes’ Islands, Istanbul is a secluded sanctuary with a historic Ottoman Grand Mansion at its heart. It is set in beautiful landscaped grounds on a gradual slope, overlooking a private bay and lagoon and offering incredible views of the city of Istanbul in the distance.

The Grand Mansion is the centerpiece of the resort, offering a ‘club’ for residents of the hotel and residences. It is a perfect reconstruction of the original mansion but will offer all modern conveniences - a social hub for the resort, day and night and includes a wine tasting room, cigar lounge, billiard room & the signature Viceroy Library. This wonderful building also has its own private pool for those guests staying in the Grand Mansion.

Other Highlights of the resort are;
• The water-front ‘Yali’ Sea Mansion with a private Infinity Pool
• A sea lagoon offering guests a safe swimming experience in the sea.
• Various stunning outdoor pools, sun decks and terraces overlooking the Sea of Marmara
• An ESPA Spa, featuring an indoor pool and outdoor terraces with views out to the city and 4 treatment rooms (opening phase 2)
• Yacht Pier
• Rooftop Bar and Lounge (opening phase 2)
• Overwater Day Beds (opening phase 2)
• Horse Carriage & Club cars
• IceBar
• A Specialty restaurant (opening phase 2)
• The Restaurant with open kitchen concept for breakfast, lunch and dinner
• 3 Traditional Sea Hammams (traditional Turkish seaside swimming huts)
 

 

Akdag Tourism and Construction Headquarters are located in Maslak, Windowist Tower.

WINDOWIST, located in Maslak is a serviced-office concept,
designed to meet business services needs in all terms will open to service soon. We are
offering 183 offices together with flexible choices of working spaces,state of the art
equipment, conference saloons up to 100 people and
Restaurants and Bars.
WINDOWIST will be operating 24/7.

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