German Speaking Technical Support At Home Advisor

Every day, people do amazing things at Apple. What will you do? Here’s your opportunity to do meaningful work by providing world class support for the products that have made Apple an iconic technology company and be able to do it from the comfort of your own home! Come join our team – we’ll train you to resolve technical issues while keeping a focus on the customer. So when customers call in with questions, you won’t just provide answers— you’ll provide an experience. Become an At Home Technical Support Advisor and begin an exciting new career with Apple.

As an Apple Technical Advisor, you’ll be providing technical support and customer service to consumer customers on a wide range of our Apple products. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. We’ll rely on you to listen to our customers and use your technical expertise,creativity and passion to meet their needs and remind them that behind our great products are amazing people.

Description

• To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software
• Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues
• To provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customer at all times
• At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary,escalate “hot” issues to a more experienced Advisor
• To make themselves available to receive calls for a minimum of 80% of their on-line timeTo provide feedback on a daily basis to the team leader on new issues or call drivers that they have discovered
• Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
• To educate customers on support options and the steps being taken to resolve their issue
• Communicate pro-actively and positively with team members, customers, and other partners - remember, you represent the Apple brand
• At Home Advisors will work 45 hours per week and need to be able to work flexible hours over a 7 day week

Key Qualifications

• Be fluent in German & have an excellent command of the  English language 
• Be a confident and enthusiastic communicator
• Be a self-starter who is motivated and innovative
• Have a high stress tolerance with an ability to work independently
• An appreciation of the IT environment, preferably with Apple products
• A high level of computer literacy
• Experience of working in a pressurised, target-driven environment

Working From Home Requirements

• Main Residance based in Turkey (Candidates must be legally able to work in TURKEY)
• A private workspace with a door that closes, without noise or distraction
• Ergonomic chair and desk
• High-speed hard-wired Internet connection (minimum 5Mbps download / 1Mbps upload) from a reliable provider
• Please submit your CV in English only

Other equipment required will be supplied by Apple.