Counter Fraud Support Officer

Counter Fraud Support Officer (Ref. TUR571)

The British Consulate General Istanbul is part of a world-wide network, representing British political, economic and consular interests overseas and is seeking a temporary Counter Fraud Support Officerfor the Overseas Counter Fraud Network (Her Majesty’s Passport Office - HMPO).

The primary purpose of the role is to assist the Counter Fraud Officer (CFO) based in Istanbul by carrying out assessments and checks on complex British passport applications received in the UK from Turkey and other countries that fall within CFC Istanbul catchment. The successful candidate will have to consistently meet targets for quality efficiency and customer service.

Main Duties and Responsibilities

• Assessing British Passport Applications. This will involve performing verification checks on documents submitted with the application, preparing and conducting interviews and providing clear and concise assessments on the applications to the Counter Fraud Officer for approval;
• Build up a strong network of contacts by liaising with external stakeholders, local government offices and other UK departments;
• Liaising with DNA companies in order to arrange and perform DNA testing in relation to British passport applications submitted from overseas countries;
• Deal with all passport related activities (including correspondence from members of the public) as per HMPO Policy and any other ad-hoc tasks as directed by the CFO.

Terms and Conditions

This is a full-time one-year temporary contract, for 5 working days (36.25 hours net) per week. The position includes an initial probationary period of 2 months.

The successful candidate will be subject to a professional background check and security clearance and is expected to commence employment as soon as possible.

The annual salary for this position is 56,469.60 TL gross, A2 level. Please note that staff members are responsible for paying any income tax required by local law.

Staff recruited locally by the British Consulate General in Istanbul are subject to Terms and Conditions of Service according to local Turkish employment law.

To Apply

All applicants should have the right to live and work in Turkey. The British Consulate General does not sponsor for work permits.

All applicants should submit their CV (in English, up to 3 pages) and Covering Letter (in English, no more than 1 page of A4, Arial 11) setting out their motivation for the role and how they meet the above criteria.

Applications should be sent to jobapplications.tur@fco.gov.uk and the email subject line must be formatted as follows: TUR571.

The closing date for applications is the 14^th February 2016.

Kindly note that your application will only be considered if:

1. Your application has been sent within the time frame requested.
2. Your application documents are fully in English.
3. Your application documents are in .pdf format.

Please note that, because of the volume of applications we receive, we will only contact candidates selected for interview. If you do not hear from us you should assume that your application has not been successful.

Please be advised that the Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference.

Required Experience & Skills

• Fluent English written and verbal communication skills (additional language skills would be an advantage);
• Previous professional experience within a fraud field or another Embassy / Consulate is desirable;
• Able to work independently with minimal supervision;
• Excellent customer care and interpersonal skills;
• Strong IT skills;
• Proficiency in the following FCO key competences:

• Seeing the Big Picture – seeing the big picture is about having an in-depth understanding and knowledge of how your role fits with and supports organisational objectives and the wider public needs.
• Making Effective Decisions – effectiveness in this area is about using sound judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice.
• Collaborating and Partnering – people skilled in this area are team players who create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
• Leading and Communicating – effectiveness in this area is about showing our pride and passion for public service, leading from the front and communicating with clarity, conviction, integrity and enthusiasm.
• Delivering at Pace - effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.