Customer Care Manager

Eniyihekim.com is Turkey’s number one online portal for booking appointments with medical professionals. We currently attract 17 million patients and host listings of almost 150,000 medical professionals.
We are a subsidiary of DocPlanner.com which is currently operating in 25 countries around the world.
We make on-line appointments possible to thousands of doctors. Soon it will be milions!

Goals:

lanuch and maintain World Class services for our customers

understand customer needs and translate them to effective solutions

partner the Sales team to provide a professional experience to our customers

lead and coach the Customer Care team 

If you:

are motivated by the possibility to create something from scratch

worked in Customer Care for more than 5 years and 99% of your customers loved you

know what Zendesk, Salesforce.com and Typeform.com mean

gave coaching to a number of team members

are focused on results

are patient and understand the needs of others

like numbers as much as you like people

then this job may be for you!

We offer:

a chance to ‘make a dent in the Universe’

autonomy and impact on what you do

great money for great results

an opportunity to learn from great, experienced people with successes in their fields

work to change people’s lives for better