Restaurant Hostesi

Ravouna 1906 is a luxury boutique hotel, on istiklal street, istanbul. Hosting several F&B departments that includes, coffee shop and roastery,restaurant, bar, and a rooftop lounge. United by the simple purpose of getting great coffee, food, drinks and service to everyone who asks for it.

Job Purpose:

Under the general guidance of the Food & Beverage Manager, welcome, greet, and accommodate all guests in the hotel, restaurant, bar, and lounge. Ensure operating standards and guest requirements are met at all times.

Duties & Functions:

•             Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times

•             Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number

•             Prepare table allocations from reservation book before respective meal period seating

•             Ensure guests are graciously shown to their tables within a reasonable time of their reservation

•             Guarantee there is host/hostess coverage at all times

•             Guarantee that the phone is answered within seconds in a courteous and helpful manner

•             Maintain, Print, And change menus when needed/Requested

•             Perform related duties and special projects as assigned

Specific Job Knowledge & Skills:

•             High School Diploma or equivalent required

•             One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge

•             Enter and locate work related information using computers and/or point of sale systems

•             Possess a gracious, friendly, and fun demeanor

•             Ability to multitask, work in a fast paced environment and have a high level attention to detail

•             Strong verbal and written communication skills in English.

•             Maintain positive and productive working relationships with other employees and departments

•             Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

•             Stand, sit, or walk for an extended period of time or for an entire work shift

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements.  Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. 

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.  The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.