Industrial Engineer - Operational Excellence Specialist

UPS Turkey is looking for an Industrial Engineer. They have responsibility to support the engineering and operational function to ensure it meets and exceeds customer service and quality objectives. He / She assists with the development, assessment, and alignment of service goals with company objectives. This position also supports the implementation of training activities and provides operational support.

Core Responsibilities of the Operational Excellence Specialist are:

• Supports Tactical Planning
•    Follows best practices to ensure consistent high quality Small Package customer service.
•    Develops monthly performance goals to track and evaluate service objectives.
•    Analyzes performance metrics to ensure service processes and procedures support business objectives.
•    Gathers performance trend data for senior management to determine improvement areas and raise expectations where appropriate.
•    Assists in the development of the Small Package and Engineering operations balanced scorecard elements to align with corporate strategies.
• Administers Operational Excellence Training
•    Provides country support for Quality Improvement Process training to ensure training activities support department and business objectives.
•    Conducts training for Industrial Engineering department personnel to provide accurate operational reports.
•    Serves as a training assistant to support Small Package operational performance.
• Provides Operational Excellence Operations Support
•     Maintains and updates Operational Excellence databases to ensure the availability of Small Package best practices and service trends for department personnel.
•     Develops weekly service reports to inform senior management
•     Conducts service trend analyses to determine the best service improvement strategies.
•     Prepares Industrial Engineering staff meeting reports to ensure timely documentation.
•     Assists the development of Business Quality Assessment audits to measure customer service performance

•                  1-2 years work/internship experience
•                   B.Sc. degree in engineering, preferably Industrial Engineering
•                   Excellent command of English, comfortable with giving presentations in English
•                   Excellent command of MS-Office tools,
•                   No travel restrictions
•                   Residing in Istanbul side is preferred
•                   B Class Driving Licence owner and active driver
•                   Military service has to be completed for male candidates

•                   Self-driven in following his/her responsibilities
•                   Self-motivated, self-learner, ready to take initiative
•                   Interested in Technology
•                   Team worker and strong in interpersonal relationships
•                   Math and Modeling Skills used in Statistical Analysis 
•                   Creativity
•                   Coordination of efforts in cross functional events
•                   Can adapt to dynamic work environment
•                   Has a clear vision of career goals