Hermes İnternet İletişim Yazılım Sanayi Ticaret A.Ş

Hermes Communication, which started its activities as a sales organisation in 2000, paved the way for the success of R&D investments. Since 2007, we keep our production targets at the forefront and we allocate significant resources for R&D activities. We will continue our efforts to design products that make life easier and offer these products to our customers with different perspectives in the information-based IT sector. 

Hermes İletişim currently offers three successful SAAS solutions on the market namely İletişim Makinesi (a multichannel communication platform), Minimum CRM and Rindap (cloud-based, low code BPMS).

Currently, we are looking for a Front-End Developer to take part in the development and improvement of İletişim Makinesi, Rindap and Minimum CRM. The ideal candidate is familiar with SAAS ecosystem and developing web-based platforms.

• The ideal candidate resides in İzmir, yet the remote working is a strong possibility.
• A firm understanding of SAAS solutions.
• Experience with agile delivery, with some experience of continuous delivery best practices.
• Developed projects with at least one of the following Vue, Angular, React.
• Strong experience and knowledge in Node Js, Express Js, Bootstrap, JQuery, Bulma, Buefy, PHP, JavaScript, Python, HTML5, CSS3, SASS, LESS and RESTful API.
• Ability to work on WordPress themes in accordance with SEO best practices.
• Understanding of UI/UX concepts.
• Experience in cross-browser compatibility and responsive interface coding.
• Ability to develop optimised and reusable codes.
• Experience in using Bitbucket, Github etc as a version control system.
• Having a level of English competency that allows researching and learning the new developments on the subject, interpret technical documents, etc. 
• Strong interpersonal skills and a self-starter approach.Being a team player and ability to think outside the box.
• Focus on researching and implementing new ways to get things done.

• Taking part in the R&D department.
• Involving in the development and optimisation of SAAS products.
• Involving in the development and optimisation of websites that promote products.
• Checking the performance of the websites in accordance with the standards.

HERA İnsan Kaynakları; Türkiye genelinde Seçme & Yerleştirme başta olmak üzere, İnsan Kaynakları süreç ve fonksiyonlarında kurumsal müşterilerine çözüm ve danışmanlık hizmetleri veren bir özel istihdam bürosudur.
Uzman kadrosu, geniş aday havuzu ve butik hizmet anlayışı ile çözüm ortağınız Hera; insan odaklı ve güvenilir iş birlikleri üreterek istihdama olumlu katkılar sağlamayı amaçlar.  

Danışmanlığını yürüttüğümüz Bilişim sektöründe önde gelen global müşterimiz için, dünyanın en büyük teknoloji markalarından birinde görev alacak anadil seviyesinde Almanca ve iyi düzeyde İngilizce bilgisi olan "Teknik Destek Müşteri Temsilcileri" arıyoruz.

• Yabancı bireysel müşteri ve kullanıcılardan; mail ve/veya telefon üzerinden gelen talep ve şikayetlerin karşılanması, çözümlendirilmesi,
• İlgili teknik destek ve bilgilendirmenin sağlanması, gerekli yönlendirmelerin yapılması,
• Firmanın operasyonel KPI’larına uygun ve düzenli olarak sistem üzerinde ilgili kayıtların oluşturulması.
  
  

• Anadil seviyesinde Almanca bilen,
• En az B2 seviyesinde İngilizce’ye hakim (sözlü ve yazılı)
• Bilgisayar ve klavye kullanımında etkin,
• Teknik yönü güçlü, teknolojiye ilgili ve trendleri takip eden,
• MS Office programlarını kullanabilen,
• İletişim becerileri gelişmiş ve takım çalışmasına uyumlu,
• Müşteri memnuniyeti odaklı çalışma prensibini benimsemiş,
• Gerektiğinde esnek çalışma saatlerine uyum sağlayabilecek.

"HERA İnsan Kaynakları Eğitim ve Danışmanlık" şirketi, Türkiye İş Kurumu'nun 1194 numaralı izin belgesi ile faaliyetlerini sürdürmektedir.

Mobilya, Aksesuar, Giyim- Ayakkabı, Beyaz Eşya, Elektronik ve Züccaciye sektöründe faaliyet göstermekte olan firmamızda "E- Ticaret Sorumlusu" pozisyonunda görev almak üzere takım arkadaşı arayışımız mevcuttur. 

• E-ticaret performansını iyileştirmek için stratejiler geliştirmek ve uygulamak,
• E-ticaret satış kanalındaki trafiği ve siparişleri analiz ederek,
• Şatış artırıcı faaliyetleri planlamak,
• Kullanıcıların davranışlarını izleyerek ve değerlendirerek yapılabilecek değişimleri belirlemek,
• Sosyal medya kanalları aracılığı ile markanın hedef kitleye yönelik iletişim çalışmalarını yönetmek,
• Bütçe ve kaynak değişikliklerini tavsiye etmek,
• Siparişlerin doğru bir şekilde müşteriye ulaşmasını kapsayan süreçlerinin tamamını yönetmek,
• E-ticaret, dijital pazarlama ve sosyal medya trendlerini yakından takip etmek,
• Müşteri talep ve şikayetlerinin dönüş sürecini etkin bir şekilde yönetmek,
• E-ticaret satış ve süreçlerine ilişkin faaliyet raporlarını hazırlamak ve üst yönetime sunmak,

Proje Yöneticisi / Software Project Manager

A project manager is responsible for the direction, coordination, implementation, executive, control, and completion of the project while remaining aligned with the strategy, commitments, and goals of the organization. 

Location

From your home in Turkey between 5:00 pm - 01:00 am M - F  Turkish Time
Daily attending Zoom meetings with the rest of the crew and work online with them.  Must have High-Speed Internet and a computer to be able to work


Responsibilities

• Plan and implement projects Communicate with the customers to understand and create requirements
• Help define project scope, goals, and deliverables
• Define tasks and required resources
• Manage budget Monitor and manage scope
• Work multiple projects simultaneously
• Foster partnership with customers/stakeholders/sponsors
• Allocate project resources
• Create schedule and project timeline
• Track deliverables Support and direct team
• Lead quality assurance
• Monitor and report on project progress
• Present to stakeholders reports on progress as well as problems and solutions
• Implement and manage change when necessary to meet project outputs
• Evaluate and assess result of project

Education & Experience

• Must be fluent in English and Turkish
• Good communication skills to attend customer meetings, take notes, make presentations, answer emails and tickets
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Experience as a project manager with Agile
• Understanding of Prototyping Proficiency in Clickup, Google Docs, Excel
• Understanding of web development concept, HTML, Javascript, Jquery
• Must be able to use design processing tools such as Visio, Draw, or LucidChart SQL is a plus

Competencies

• Must be able to work Monday - Friday 5 pm - 1 am from home
• Critical thinking and problem solving Excellent decision-making and leadership capabilities
• Contract negotiation
• Conflict resolution experience
• Adaptability
• Able to tolerate stress

Environment

• Must be able to work Monday - Friday 5 pm - 1 am from home
• Must own a computer with a microphone and camera as we work in Zoom meetings
• Must have an internet quality supporting fast connections and video
• The working environment must be quite, and noise-free

Requirements  

We expect the following from you for the role as Marketing & Customer Services Representative:

• -Candidate must be Chinese National.
• English proficiency must be upper intermediate level.
• Must be having at least college diploma and above.
• Must be available to work on different shifts schedules Day / Night. (10 hours for each shift inclusive of 1 Hour Break)
• At least 2 years of experience is a plus, however freshie can also be applied.
• Excellent both verbal and written communication Chinese.
• Effective communication skills
• Solution Oriented
• A good team player
• MS Office skills are required at least Upper Intermediate Level
• Punctual and disciplined in a professional environment

Job Description 

• Marketing new Clients from China
• Closing the sale deals
• Post sales customer services
• More than a familiar with communication apps like WhatsApp, WeChat, QQ, Email etc
• Answering the queries to / from the sellers
• Monitoring the portfolio and keep updated the same
• Follow-ups for Payments from the clients
• Making daily reports and onward submission to the Manager

Remuneration:  4500-6000 TL (net)

If you interest interested in more information, please do not hesitate to contact us. We'd love to hear from you.