Lavanda Turizm Gıda San ve Tic. A.Ş

Consistently offer professional, friendly and engaging service
Takes orders on the phone, using the guest's name at all times, and following proper telephone etiquette.
Uses suggestive selling techniques to increase check average.
Assist guests regarding menu items in an informative and helpful way
Establish dietary requirements and make recommendation to meet them
Record guest orders accurately and efficiently while honoring all special requests
Have full knowledge of all menu items, garnishes, contents and preparation methods and beverage lists.
Coordinates preparation and delivery of orders with kitchen and room service servers.
Coordinate amenity delivery

Reading, writing and oral proficiency in the English and Turkish languages. 
Demonstrates a high standard of verbal communication, social skills and up-selling skills.
Willing to work a flexible schedule and holidays. 
Have a minimum of 3 years’ experience in similar position, preferably in luxury environment. 
Have the ability to handle multiple tasks at one time.

The Head Trainer is under the guidance of the Director of Spa & Wellness.
Responsible for, but not limited to, the overall fitness team, complimentary and private fitness programs and guest activities.
In addition, the Fitness Head Trainer is to maintain all operating aspects of all Fitness facilities within the limits of Mandarin Oriental Policies, ensures that all operational procedures, codes of conduct and standards of appearance are adhered to by all fitness staff. 
To provide personal assistance to any individual booking private training sessions and classes.
Support company’s philosophy and culture through the use of Pillars of Legendary Quality Experiences daily to ensure Guest Satisfaction and the achievement of our Mission Statement.
Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
Professional appearance and conduct on the floor must be maintained at all times.
Responsible for overseeing both the service and appearance of the Fitness & Wellness areas.
Must follow all SOP’s as taught by departmental trainers or managers at all times.
To ensure that a high standard of service is maintained throughout the Spa.
Continually monitor equipment usage and attendance of guests in all fitness and wellness activities and programs.
Provide professional advice, assistance and education to all guests in the fitness centre by walking the floor focusing on exercise execution, exercise safety and constant member or residents contact.
Praise, reward and encourage guests whilst they are working out where appropriate.
Promote all paid and complimentary & paid Fitness & Wellness services / classes to guests. Produce weekly schedule and liaise with all required operating departments to ensure they’re well communicated.
Perform standardised fitness evaluations and personal training programs based upon systematic and scientific conditioning principles to ensure safety and training efficiency in exercise prescription at all times.
Suggest & make enhancements to both as necessary.
Conduct in villa/suite private fitness services (on the terrace) in up-most professional manner and to adhere and follow fitness services menu.
Oversee the operation of this with all instructors.
Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Director of Spa & Wellness.

At least 5 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Superior Employee Skills
Displays high commitment to improving guest services
Committed to developing colleagues
Ability to motivate team and build morale
Fluent in Turkish and English.

Ensure that restaurant team have good knowledge of wine and food
Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions
Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items
Checks and monitors the service bar operations (Main service bar and restaurant bar).
Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)
Performs any other reasonable duties as required by the Director of Food & Beverage
Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Bachelor’s degree in hospitality or other related field
Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust
Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment
Reading, writing and oral proficiency in the English language.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must be able to relate to all levels of Guests and management.
Must have the ability to handle multiple tasks at one time.
Must be able to consistently delight and satisfy our Guest
Must have very good communication skills
Must have excellent attention to details, and extensive service knowledge
Must have a in-depth knowledge of food and preparation
Must have an advanced-level knowledge of wine
Must have a in-depth knowledge of beverage and bar related products
Must have a in-depth knowledge of laws related to beverage service
Globally-recognized F&B certification requested
Restaurant and or Retail experience that has involved selling of wine and guest relations
Looking to forge relationships with wine-makers and key players in wine-sector

Supervise all water sports activities in the resort both insourced (paddle boarding, Hobby cats, surfing, canoes, beach games) and outsourced (Jet ski, diving, Sea bobs)
Arrange boat charter services, picnic arrangements, tours and return experience and booking of all water sports activities
Supervise the beach services provided by Beach Butlers and Beach Concierge to ensure a beachside quality experience
Maintaining beach arrangements and daily pristine presence for guest
Coordinate all guest requests with the designated vendors
Maintain updated resource material on all vendors and information to accommodate guest request
Supervise the daily activities with the team based on reservations and other operational needs
Communicate any Guests Requests and Food & Beverage needs to the Operations Manager
Ensure that accident/incident investigations are completed and recorded accurately according to Safe & Sound policy.
Create new activities and work on a development plan to enhance the guest experience of existing activities for Young Fans and adults
Secure bookings, scheduling, itineraries – full administration duties for all recreation activities and programs.
Supervise and support Beach Butlers to ensure seamless communication of guests needs/requests are handled in an efficient way.

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English.
Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and interpersonal skills
Approachable, open-minded and fair

Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist.
To ensure that a high standard of service is maintained throughout the Spa.
To maintain inventory of supplies for the operations of the spa
To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Assist in all areas of the spa as and when necessary.
To be adaptable and accountable for all actions.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director.
To assist in the smooth flow of the guests journey throughout the day.
To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
Courtesy to guests and other members of staff at all times.
To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments.
Will greet each guest with a smile and acknowledge guest even in passing.
Will proactively offer assistance to all spa guests when necessary.
Conduct fitness assessments and personal training
To supervise and instruct the safe use of the equipment in the Fitness area

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. 
Additional languages would be beneficial
Quality driven with a passion for excellence.
Minimum 5 years experiences in similar position ( luxury hotel experience would be beneficial )
Must posses a Yoga Instructor certificate
Must possess a good written and verbal command in the English Language