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Job Description
- To be fully aware of the hotel information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
- To ensure that the team receives and performs Pre-shift line up (handovers) from shift to shift, and the information flow is consistent and full information is given/taken.
- To work and liaise closely with the Reception, Butlers, Housekeeping, Valet and In Room Dining departments in ensuring a seamless guest experience.
- Assist guests with all inquiries, both hotel and non-hotel related.
- To handle all business services requests.
- To handle booking of tickets/theatres/events and limousine services.
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards.
- Consult Concierge Log-Book for information/requests left by outgoing shift.
- Manage incoming guest mail, messages, facsimiles and special deliveries.
- Manage outgoing guest mail, courier services and parcel postage as requested by guests.
- Receive telephone calls and take messages for guests who are out.
- Maintain daily tasks, guest request by the help of concierge application.
- Maximize the sale of our internal outlets.
Required Skills
- Minimum 2 years’ experience in a similar capacity in a 5* hotel environment.
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Advanced level of Turkish and English
- Preferably a third language
- Good organizational skills
- Good level of engagement with hotel guest and 3rd party companies.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Knowledge of Windows, MS Office an asset
Summary Info
- Concierge
- Turizm - Otelcilik
- Turizm - Otelcilik
- Tam zamanlı
- Eleman
- İstanbul Avrupa Yakası
- 2-25 yıl
- 31.08.2023
- 5.09.2023
- 21.09.2023
Benzer İlanlar
Four Seasons Private Residences Istanbul
İstanbul Avrupa Yakası - Beşiktaş
Full-time Office
ANTE TURİZM TİCARET YATIRIM GRUBU ANONİM ŞİRKETİ
Sultanahmet'in kalbinde yer alan Sura Otel, İstanbul'un tarihi dokusu ve kültürel zenginliklerinden esinlenerek konuklarına eşsiz bir konaklama deneyimi sunuyor.Bu doğrultuda, hem otel içinde hem de şehirde yaşayacağınız tüm deneyimler, Sura'nin uzman ekibi tarafından yönetilmektedir. Seyyahlara, Osmanlı'da 'mutluluk' anlamına gelen 'ihya' dolu bir yaşam deneyimi eşlik ediyor.Seyyah, Sura Otel için şehirde yaşamın anlamını arayan kişidir. Seyyahlar normal yolculardan çok farklıdır.
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