Customer Relations Generalist

• Forwarding to the responsible people the complaints, critical technical issues and service problems
• Providing the standard quality of the followed files and resulting them within the specified budget and solution time
• Considering the zone system, the direction of customer representatives for their animation, management and providing customer satisfaction.
• Responding the customer complaints fast, in a way to match customer expectations and within specified targets.
• Being in continous contact with related customer representatives for training, informing, budget usage, communicating by using customer relations and providing satisfaction and following them effectively.

Graduation from a Bachelor programme,
No incompleted military obligations,
Advanced level of English and/or French,
Competent usage of MS Office Applications,
Good skills for;
- Relation management,
- Analyzes,
- Coordination,
- Creativity,
- Problem solving.
More oriented and motivated for;
- Helping people,
- Building a career within a multinational company,
- Working in after-sales section of automotive sector.