Director of Operations

We’re on the lookout for true leaders. We need a new Director of Operations for the Holiday Inn Istanbul Beylikdüzü hotel that we will be managing, to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

Key Accountabilities
People
*Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. *Develop, implement and monitor team member succession planning to ensure future bench strength.
*Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
*Oversee HR related actions in accordance with company rules and policies.Guest Experience
*Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
*Drive improvement in guest satisfaction goals.
*Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
*Speak to guests – ask for their feedback and build relationships.
Financial
*Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
*Analyse financials to drive revenues, future profitability and maximum return on investment.
*Use distribution channels and technology platforms to drive revenue and maximise market share. 
*Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position. 
Responsible Business
*Ensure a safe and secure environment for guests, colleagues and hotel assets. 
*Act as public relations representative to raise awareness of hotel and brand in local community.
*Drive team member involvement in community organisations, activities and businesses.
*Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
*Perform other duties as assigned. May also serve as manager on duty. 
Key Skills & Experiences
*Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
*Five to ten years’ prior hotel management experience in a Holiday Inn hotel or a similar internationally branded hotel, or equivalent combination of education and experience
*Previous experience in hotel openings
*Must speak fluent English
*Other languages preferred
*Living or possibility to live in around the area

 Join us and you’ll become part of our hotel family.