We are hiring a Customer Service Representative to manage our customer queries.
You will also be asked to manage our database, modifications, and escalate complaints across a number of communication channels. Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Keeping records of customer interactions, comments.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- Good verbal and written English communication skills is a must
- High school diploma, general education degree, or equivalent.
- Ability to stay calm and professionally comfortable using computers.
- Experience working with customer support.