F&B Assistant Pool Manager

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

• Handles, or relays to related F&B Pool Manager, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understands and accurately follows the standard of a sequence of service, pre-service, and after-service procedures.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles.
• Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Assists respective F&B Pool Manager to implement dynamic marketing programs to drive marketing/PR activities for the outlet.
• Assists respective F&B Pool Manager to ensure productivity levels are concurrently met and understands the need to prudently manage utility/payroll costs within stipulated budgetary requirements.
• Motivates, supervises, and performance manages the department employees in maintaining a culture in compliance with mission, vision and core values of HSH. 
• Review guest feedback / critique forms / outlet logbooks on operational issues.

• All-encompassing food and beverage knowledge, excellent organizational skills, and time management. 
• A high-level understanding of the Istanbul market, and experience in high luxury casual dining.
• Knowledgeable in Microsoft Excel and Word.
• Minimum 5 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone). Leadership experience in complex operation in big scale restaurant with large team.
• Previous “Departmental Trainer” experience.Degree or Diploma in hotel management. 

We would be delighted to receive your CV and will liaise directly with suitable applicants.