Front Office Supervisor

Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging serviceEnsure the daily smooth running of the Front Desk Team with regards to directing Front Desk Agents and  Bellpersons In conjunction with the Front Office Management teamFormalize and improve work processes Follow corporate guidelines for operations reconciliationBuilds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experienceCo-ordinates any changes with above noted departments and communicates guest satisfaction and concerns that may arise with any related problemsHandles guest complaints and assists in resolutionCommunicates with Royal Service or appropriate department regarding any concerns or deficienciesCommunicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functionsThorough knowledge of emergency procedures and general crisis situation proceduresComplete all other duties as assigned by Director of Front Office

Service focused personality is essentialPassionate about guest experienceStrong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel.Minimum of two years previous experience in a Rooms department, preferably Front Office operationsMust have a well-rounded understanding of all aspects of hotel operationsHighly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.Must work well under pressure in a fast paced environment and handle conflicting prioritiesCollege degree in Hospitality management or related field preferred