Gaming Customer Representative – English Speaker

About ProcatEstablished in 2004, Procat is the company of choice for institutions and organizations that require and demand high efficiency, uninterrupted support, quick installation, while at the same time delivering robust return on investment models and competitive cost advantage achieved by working with an experienced business partner.

We have successfully completed the Trust Index © Employee Survey and Culture Audit © Workplace culture analysis, in which the whole of HR practices are analyzed, and earned the title of Great Place to Work® Certified.

What we’re looking for;
Are you a true gamer with a passion for MOBA games?
We are looking for enthusiastic and talented teammates to join our MOBA game project asEnglish-Speaking Customer Representatives, workingon-site in our office.

Do you enjoy helping out people, making an interaction to solve their problems? Are you also a good listener and a problem solver with great communication skills? Then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

What to expect:
As a Customer Service Representative in our MOBA Game Project, you will work on-site in a supportive environment where you can use both your gaming passion and communication skills.

We are looking for people who enjoy MOBA games and want to help other players by giving them clear and friendly support. You will answer player questions by ticket and email making sure every interaction feels helpful and positive.

Your role will include:

• Supporting players in one of the world’s leading MOBA game.
• Communicating with customers in a professional and friendly way
• Recording customer issues and feedback in the system
• Using your MOBA knowledge to give accurate answers
• Reaching set goals and following simple quality standards
• Working in a 24/7 rotating shift system with a motivated team

What we expect

• Strong English skills Must be a gamer with real knowledge of MOBA games
• Based in Istanbul and available for on-site work
• Ready to work in a 24/7 rotation schedule
• Good communication and teamwork skillsA positive, enthusiastic attitude
• Comfortable using MS Office programs

What we offer

• A chance to combine your career with your passion for gaming
• Paid training before you start
• Competitive salary package and meal benefits
• Career growth opportunities (many of our leaders started here)A fun, young, and gamer-friendly work environment
• A Great Place to Work certified company culture

Join our team!
If you are a gamer, speak English well,