Operations Manager

We are seeking an “Operations Manager” for our distinguished hospitality organization, which holds a strong position in its industry, provides services that meet international standards, and continues to operate in line with its growth objectives.

JOB DESCRIPTION

• Oversee and lead daily hotel operations by ensuring effective coordination between all operational functions and departments.
• Develop operational strategies and action plans to improve service standards, efficiency, and overall business performance.
• Drive financial performance by monitoring revenue opportunities, controlling operational expenses, and supporting profitability objectives.
• Ensure consistent delivery of exceptional guest experiences in alignment with luxury hospitality principles and established service standards.
• Identify opportunities for process improvement and implement initiatives that enhance operational excellence and guest satisfaction.
• Build, motivate, and develop high-performing teams through effective leadership, coaching, and organizational development.
• Maintain operational readiness by managing potential risks, resolving critical issues, and ensuring business continuity.

• A bachelor’s or master’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Proven experience in leadership roles within luxury hospitality environments—specifically within the Rooms Division—and a strong background in Front Office operations.
• A track record of steady career progression, preferably within international five-star hotel brands.
• Advanced proficiency in English; knowledge of additional foreign languages is considered an asset.
• Comprehensive knowledge of guest experience management, service excellence, and luxury hospitality standards.
• Experience in revenue optimization, operational planning, and performance management, combined with strong financial acumen.
• Proven ability to lead, develop, and motivate large-scale operational teams through an active and participatory leadership approach.
• Excellent communication, stakeholder management, problem-solving, and decision-making skills.
• A strong passion for delivering exceptional guest experiences while ensuring operational excellence and adherence to brand standards.