Operations Manager

Founded in 2006, Mar Yapı has rapidly become one of Türkiye’s innovative real estate development companies. In addition to real estate development, Mar Yapı operates through active subsidiaries in the energy, information technologies, hospitality, and service sectors.

At our Wanda Vista Istanbul hotel, operating under G-Hospitality by Mar Yapı and offering a luxury residence and hotel concept, we invite you to join us in the role of “Operations Manager”

JOB DESCRIPTION

• Oversee and lead daily hotel operations by ensuring effective coordination between all operational functions and departments.
• Develop operational strategies and action plans to improve service standards, efficiency, and overall business performance.
• Drive financial performance by monitoring revenue opportunities, controlling operational expenses, and supporting profitability objectives.
• Ensure consistent delivery of exceptional guest experiences in alignment with luxury hospitality principles and established service standards.
• Identify opportunities for process improvement and implement initiatives that enhance operational excellence and guest satisfaction.
• Build, motivate, and develop high-performing teams through effective leadership, coaching, and organizational development.
• Maintain operational readiness by managing potential risks, resolving critical issues, and ensuring business continuity.

• A bachelor’s or master’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
• Proven experience in leadership roles within luxury hospitality environments—specifically within the Rooms Division—and a strong background in Front Office operations.
• A track record of steady career progression, preferably within international five-star hotel brands.
• Advanced proficiency in English; knowledge of additional foreign languages is considered an asset.
• Comprehensive knowledge of guest experience management, service excellence, and luxury hospitality standards.
• Experience in revenue optimization, operational planning, and performance management, combined with strong financial acumen.
• Proven ability to lead, develop, and motivate large-scale operational teams through an active and participatory leadership approach.
• Excellent communication, stakeholder management, problem-solving, and decision-making skills.
• A strong passion for delivering exceptional guest experiences while ensuring operational excellence and adherence to brand standards.