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Travel and Concierge Specialist

İstanbul Avrupa Yakası

Job Description

What you’ll do…
Respond to guest inquiries promptly, personally, discreetly, and with the goal of opening the conversation and ensuring they feel welcome.
Convert concierge service & experience requests into bookings and effectively manage lead opportunities and outreach efforts.
Support in market concierge teams in maintaining a consistent guest experience.Keep relevant systems updated with customer information and property details.
Understand who our guests are, what brought them to Travel, their intent, and timeline to book, thus creating a robust Customer Profile.
Establish relationships with key vendors in markets across the country and negotiate service agreements.Attend weekly meetings and provide organized updates succinctly.
Build and maintain positive relationships with guests, field operators, and local vendors.
Provide the highest level of customer support + concierge services to all current and future guests.
Maintain knowledge on Concierge and Value Added services in all markets.
Engage the guests, be sincere and genuine, anticipate and exceed guests’ expectations and own the experience.
Be a professional brand ambassador for our company when dealing with internal and external customers and vendors.

Benzer İlanlar

Happy İnsan Kaynakları

Türkiye

27.03.2024

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