Travel and Concierge Specialist
İstanbul Avrupa Yakası
- 28.03.2023
- 0 - 50
- 7272 Görüntüleme
Job Description
- What you’ll do…
- Respond to guest inquiries promptly, personally, discreetly, and with the goal of opening the conversation and ensuring they feel welcome.
- Convert concierge service & experience requests into bookings and effectively manage lead opportunities and outreach efforts.
- Support in market concierge teams in maintaining a consistent guest experience.Keep relevant systems updated with customer information and property details.
- Understand who our guests are, what brought them to Travel, their intent, and timeline to book, thus creating a robust Customer Profile.
- Establish relationships with key vendors in markets across the country and negotiate service agreements.Attend weekly meetings and provide organized updates succinctly.
- Build and maintain positive relationships with guests, field operators, and local vendors.
- Provide the highest level of customer support + concierge services to all current and future guests.
- Maintain knowledge on Concierge and Value Added services in all markets.
- Engage the guests, be sincere and genuine, anticipate and exceed guests’ expectations and own the experience.
- Be a professional brand ambassador for our company when dealing with internal and external customers and vendors.
Required Skills
- 1+ Years of Sales, Customer service, and/or Concierge experience required
- Background in hospitality, real estate, and/or short-term rentals preferred
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Capable of quickly learning new software systems
- Strong written and verbal communication skills and attention to detail
- Ability to work evenings and weekends
- Able to read and speak English and Russian + another language
Summary Info
- Travel and Concierge Specialist
- Tourism-Hotel Management
- Tourism
- Full-time
- Specialist
- İstanbul Avrupa Yakası
- 1-25 years
- 28.03.2023
- 28.03.2023
- 21.04.2023
Benzer İlanlar
İstanbul Avrupa Yakası - Bakırköy, İstanbul Avrupa Yakası - Sarıyer
Dün
İstanbul Avrupa Yakası, İstanbul Avrupa Yakası - Bahçelievler, Adana, Mersin(İçel)
Son 1 Hafta
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