Travel and Concierge Specialist

İstanbul Avrupa Yakası
  • 28.03.2023
  • 0 - 50
  • 7272 Görüntüleme

Job Description

  • What you’ll do…
  • Respond to guest inquiries promptly, personally, discreetly, and with the goal of opening the conversation and ensuring they feel welcome.
  • Convert concierge service & experience requests into bookings and effectively manage lead opportunities and outreach efforts.
  • Support in market concierge teams in maintaining a consistent guest experience.Keep relevant systems updated with customer information and property details.
  • Understand who our guests are, what brought them to Travel, their intent, and timeline to book, thus creating a robust Customer Profile.
  • Establish relationships with key vendors in markets across the country and negotiate service agreements.Attend weekly meetings and provide organized updates succinctly.
  • Build and maintain positive relationships with guests, field operators, and local vendors.
  • Provide the highest level of customer support + concierge services to all current and future guests.
  • Maintain knowledge on Concierge and Value Added services in all markets.
  • Engage the guests, be sincere and genuine, anticipate and exceed guests’ expectations and own the experience.
  • Be a professional brand ambassador for our company when dealing with internal and external customers and vendors.

Required Skills

  • 1+ Years of Sales, Customer service, and/or Concierge experience required
  • Background in hospitality, real estate, and/or short-term rentals preferred 
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Capable of quickly learning new software systems
  • Strong written and verbal communication skills and attention to detail
  • Ability to work evenings and weekends
  • Able to read and speak English and Russian + another language

Summary Info

Benzer İlanlar

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