YBWEB01

Front Desk Agent - Receptionist

Front Desk Agent - Receptionist(FOA-1016)Hilton Bomonti

İş Tanımı

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.



What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Able to work at AM/PM/NIGHT shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in cash handling



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





Ek Bilgiler

İş Alanı
Pozisyon Seviyesi
Eleman
Çalışma Şekli
Tam zamanlı
Güncelleme Tarihi
08. 10. 2016
Son Başvuru Tarihi
07. 12. 2016
Sektörler

Benzer ilanlar için e-posta gönder.

Benzer İş İlanları

  • Resepsiyonist İstanbul Avrupa Yakası

    4 Yıldızlı Hotelimiz ekibine katılacak ; Yukarıda belirtilmiş olan pozisyon için başvuran adaylarda aradığımız nitelikler aşağıda sıralanmıştır.

  • RESEPSİYONİST-NIGHT İstanbul Avrupa Yakası

    4 Yıldızlı Hotelimiz ekibine katılacak ; Yukarıda belirtilmiş olan pozisyon için başvuran adaylarda aradığımız nitelikler aşağıda sıralanmıştır.

  • Receptionist / Guest Relations İstanbul Avrupa Yakası, Antalya

    One of the best known hotel chains in Turkey, The Marmara are actively involved in tourism since 1978.  The Marmara, boast a total of 5 hotels, The Marmara Taks...

  • Bellboy İstanbul Avrupa Yakası

    Wyndham grubuna bağlı Ramada Encore Bayrampaşa otelinde görev alacak bellboy arkadaşlar aranıyor.    

  • Receptionist İstanbul Anadolu Yakası

    Carrying out check in - check out and registration activities of guests who have come to stay, visit or participate in various activities at the hotel, and givi...

  • Ön Büro Resepsiyonist Kocaeli, Kocaeli - Gebze, İstanbul - Gebze

    İstanbul Anadolu Yakası'nda bulunan 5 yıldızlı Otelimize Resepsiyonist olarak görev alacak çalışma arkadaşları arıyoruz;

  • Resepsiyonist İstanbul Avrupa Yakası

      İşin Özeti        1. Misafirlerin giriş ve çıkış işlemlerinin yapılması.   Sorumluluk Alanı        1. Otel misafirleri.   İşin Tanımı        1. M...

  • Receptionist İstanbul Avrupa Yakası

    Company / Job Description          * Process all guest check-ins by confirming reservations, assigning room, and issu...

TÜM BENZER POZİSYONLAR

İş Bulma Taktikleri

Özgeçmişinizi öne çıkartacak 4 öneri

Özgeçmişinizi öne çıkartacak 4 öneri İş aramada başarılı olmak için sizinle aynı pozisyona başvuranlara göre öne çıkmanız gerekli. Bu aslında o kadar zor değil. İşte size bir adım önde olmanızı sağlayacak 4 öneri.