HILTON TÜRKİYE

A Human Resources Manager is responsible for providing first-class employee relations services to the hotel to deliver an excellent staff experience while assisting with Human Resources strategy and managing succession planning.

As a Human Resources Manager, you are responsible for providing first-class employee relation services to the hotel to deliver an excellent staff experience. A Human Resources Manager will also be required to manage succession planning and assist the HR Director with strategy. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide and deliver first-class employee relation services to the hotel
• Assist General Manager with Human Resources strategy
• Manage recruitments and succession planning with senior managers
• Manage employee relations issues in the hotel in a confidential manner including disciplinary, grievances, and capability
• Support managers to ensure success of their teams
• Ensure recruitment and selection process is adhered to and ensure that refernece checks are carried out if needed
• Support the hotel with departmental training requirements
• Ensure completion of management reports for corporate office and region
• Control costs when possible and assist in meeting hotel/departmental financial targets
• Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Work with local organisations and schools to promote the hospitality industry
• Assist and resolve team member and management queries

A Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills and values that follow:

• Previous HR managerial experience
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on their own or in teams
• Good command of English in both written and verbal

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in hospitality industry 
• IT proficiency

 

Otelin işe alma faaliyetlerini yürütmek
İş planlarını desteklemek amacıyla otelin uzun ve kısa vadeli iş gücü ihtiyaçlarını planlamak ve tahmin etmek
Bilgilerin doğruluğunu ve ödemelerin zamanında yapılmasını temin etmek sureti ile aylık bordroların çıkartılması
Sözleşmeler ve personel özlük dosyalarının güncel tutulması ve yasalara uyum gibi bütün İK süreçlerini takip etmek
Göreve başlatma, kariyer fuarları, eğitim programları, Ekip Üyesi Görüş Anketi gibi düzenli İK faaliyetlerini desteklemek
Ekip Üyelerinin sorunlarında bir irtibat ve çözüm noktası olmak
İş kanununu, İK politika ve ilkelerini takip etmek
Eğitim gereksinimlerini belirlemek ve eğitim departmanını desteklemek
Ekip Üyeleri için sosyal faaliyetler düzenlemek
Yöneticilere, Ekip Üyeleri ile ilgili konularda rehber ve destek olmak

Orta derecede İngilizce bilen
Takım çalışmasına uygun
Analitik düşünme, planlama, raporlama ve organizasyon yeteneği gelişmiş
Yoğun çalışma temposuna uyum sağlayabilecek
Hızlı karar alma yeteneğine sahip
İlişki yönetiminde başarılı

A Cluster Marketing & Communications Executive will play an important role in assisting the cluster in achieving key objectives in line with the annual marketing plan, current initiatives and relevant marketing activities relating directly to the cluster. The cluster marketing team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves independently managing smaller individual projects and overseeing some of the day-to-day administrative duties for the hotel.  

What will I be doing?     

As Cluster Marketing & Communications Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:  

Business Function

• Execute and coordinate all agreed hotel marketing strategies and monitor on-going marketing campaign performance and reporting as directed by the cluster Line Manager
• Support the cluster Line Manager by developing and implementing promotional activity, cluster merchandising and collaterals for all hotel departments
• Execution of all marketing activities for special events, merchandising campaigns, exhibitions and property inspections
• Assist with and at times lead on-site photos shoots and hotel filming whilst ensuring all relevant administration duties are completed and approved
• Monitor and support all social media activity for the cluster and support departmental initiatives
• Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone of voice and that content is compliant with corporate guidelines
• Support and identify opportunities with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
• Execute and implement appropriate use of marketing content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy
• Respond to customer postings as appropriate tackling any complaints and issues

Managing Execution

• Develop, maintain and grow hotel databases to promote all hotel disciplines including targeted HHonors campaigns
• Execute the hotels’ quarterly audit report on specific initiatives and promotions
• Monitor and review all third party website content, ensure it is accurate, current and reflects each hotel
• Execute and report competitive analysis on the hotels’ food and beverage and eCommerce marketing activities
• Ensure all hotels have appropriate marketing content to include up to date media lists, marketing collateral, photo library, newsletters,brochures, desktop publishing and all matters relating to marketing
• Support and assist management of all marketing projects including resources with budget implications
• Produce tracking documents and hotel fact sheets including preparing PowerPoint presentations with excellent attention to detail as directed by head of department
• Achieve agreed performance goals and marketing objectives of role set out by the cluster Line Manager
• Support the Line Manager in executing effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs

Developing Talent

Building Relationships

• The executive role focuses more on self-development as opposed to developing team members
• Establish and maintain effective rapport and open communication with all hotel disciplines
• Develop strong working relationships with various levels of Hilton’s personnel including cluster and regional teams and comply to Hilton’s core values
• Develop and manage working relationships with key members of the creative and media agencies
• Work effectively within the cluster marketing team as well as supporting relationships with cluster and regional levels on relative projects and promotional campaigns
• Excel at being an effective team player in all aspects of the role

What are we looking for?    
A Cluster Marketing & Communications Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  

• Educated to college level or equivalent in work experience
• Experience in a similar marketing role
• Proven experience of supporting, planning and managing project work to tight deadlines
• Experience of the main functions of marketing and leading smaller projects
• Demonstrated ability to interact effectively with various levels of management
• Proven experience of working to and understanding key marketing and eCommerce plans and strategies
• Excellent written and verbal communication skills in English.
• High-level proficiency of native language dependant on location of roleProficiency in Microsoft Office applications, budget management and project and time management
• Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills
• Ability to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
• Professional approach, clean and well groomed at all times
• Friendly demeanour, positive and enthusiastic attitude with strong customer focus and able to work independently
• Honesty, integrity, passion for hard work
• Demonstrated self-starter, with excellent attention to detail
• Creatively minded and has a thirst to work in marketing for the hospitality industry
• Enjoys working collaboratively and is a key team player with a “can do” attitude and thrives on a challenge
• Good understanding of Hilton, its core values and management structure  

What will it be like to work for Hilton?    

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

A Training Supervisor will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?

As a Training Supervisor, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Supervisor will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development, career development, and training and experience-based learning

• Induct, coach, and mentor new Team Members
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments Partner with department to deliver training programs and other organizational and leadership development interventions Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel

What are we looking for?

A Training Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Fluent in both written and spoken English and Turkish
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

What will I be doing?

As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:

* Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
* Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
* Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
* Communicate with Government agencies to ensure full compliance with statutory regulations
* Prepare Capital and Repairs and Maintenance budgets for Engineering
* Perform daily checks around the hotel
* Conduct lift emergency release procedures as required
* Diagnose, maintain, and repair mechanical equipment within the hotel
* Ensure good relationships are built with internal and external customers
* Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
* Develop, implement, and direct all emergency programs
* Develop, implement and manage energy conservation programs for the property to minimize expenses
* Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
* Perform special projects and other responsibilities as assigned
* Identify and introduce environmentally-friendly systems and equipment
* Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
* Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

What are we looking for?

A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

* Advanced knowledge of building management/engineering
* A degree in Engineering or similar
* Exposure to budgeting and basic accounting
* Positive attitude Good communication skills
* Committed to delivering a high level of customer service
* Strong leadership skills and previous experience of managing a team
* Excellent grooming standards
* Flexibility to respond to a range of different work situations
* Ability to work under pressure
* Ability to work on their own
* Previous experience of facilities management
* Proficient, at an advanced level, with computers and relevant computer programs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

* First Aid
* Qualification in engineering field

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

12 ay birlikte çalışacağımız çözüm odaklı, güleryüzlü, diksiyonu düzgün iş arkadaşları aramaktayız.

güleryüz,bakımlı,kibar,çalışkan

• Günlük olarak, orijinal metin, resim, video vb. çevrimiçi içerik oluşturmak, düzenlemek ve yayınlamak,
• Araştırma, kıyaslama ve kitle kimliği analiziyle sosyal medya stratejisi oluşturmak ve uygulamak,
• Kriz yönetimini sağlamak, kötü eleştiri ve olumsuz haberlere yönelik düzeltme yayınlamak,
• Şirket ve topluluk politikalarına dayalı olarak sosyal medya sayfaları ve profilleri oluşturmak,
• Sosyal medya pazarlama planı, editoryal takvim oluşturmak ve uygulamak,
• Sosyal medya trafiği ve demografisi hakkında bilgi edinmek için analiz raporlarını incelemek,
• Gelecekteki sonuçları olumlu yönde etkilemek için bu bilgileri kullanmak,Marka ismini yönetmek, promosyonlar düzenlemek ve sosyal medya hesaplarına erişimi artırmak için diğer departmanlarla iş birliği yapmak,
• Sosyal medya trendlerine hakim olmak
• Dijital dünyadaki mevcut trendler hakkında detaylı bilgiye sahip olmalıdır
• Hedef kitlenin kişilik özelliklerini belirleyerek, buna göre stratejiler geliştirebilecek,

• Kriz yönetimi konusunda yetenekli olan,
• Toplum bilimleri konusunda yetkin olabilen,
• Dijital pazarlama konusunda gerekli bilgilere sahip olan,
• Tercihen Üniversitelerin İletişim, Medya, Pazarlama, Halkla İlişkiler, Reklamcılık, İşletme bölümü gibi alanlardan mezun,
• İlgili alanda en az 1 yıl tecrübeli,
• İyi derecede yazılı ve sözlü İngilizce bilen,
• Marka bilinirliği, pazarlama süreçleri ve kurumsal iletişim alanlarında deneyim sahibi,
• Teknoloji ve yazılım dünyasına ilgili, dijital pazarlama alanındaki yenilikleri takip eden,
• Pazar dinamiklerini takip eden, pazar analizleri konusunda deneyimli,
• Marka ve imaj yönetimi yapabilecek vizyona sahip,Sosyal medya, halkla ilişkiler ve ajans yönetiminde deneyimli,
• Yenilikçi, yaratıcı ve çözüm odaklı,
• Temsil yeteneği, iletişim ve organizasyon becerileri yüksek,
• İş birliği ve ekip çalışmasına değer veren,
• Analitik ve raporlama becerileri güçlü,
• Erkek adaylar için askerlik görevini tamamlamış,

Ensure that restaurant team have good knowledge of wine and food
Control on a daily basis the proper storage, aging rotation, and temperature of all stock in beverage storeroom and report any problems and malfunctions
Ensures all beverage equipment and wine lists are clean and updated with correct vintage and out of stock items
Checks and monitors the service bar operations (Main service bar and restaurant bar).
Liaises with the Purchasing Manager to ensure efficient ordering and stock levels during high and low seasons (have proper inventory system in place for the cellar and review receiving / ordering procedures)
Performs any other reasonable duties as required by the Director of Food & Beverage
Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement

Bachelor’s degree in hospitality or other related field
Course of study with Wine Associations (e.g.) American Sommelier Association, Court of Master Sommeliers, Wine & Spirit Education Trust
Minimum of 3 years experience in a similar position, preferable in luxury hotel/restaurant environment
Reading, writing and oral proficiency in the English language.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must be able to relate to all levels of Guests and management.
Must have the ability to handle multiple tasks at one time.
Must be able to consistently delight and satisfy our Guest
Must have very good communication skills
Must have excellent attention to details, and extensive service knowledge
Must have a in-depth knowledge of food and preparation
Must have an advanced-level knowledge of wine
Must have a in-depth knowledge of beverage and bar related products
Must have a in-depth knowledge of laws related to beverage service
Globally-recognized F&B certification requested
Restaurant and or Retail experience that has involved selling of wine and guest relations
Looking to forge relationships with wine-makers and key players in wine-sector

To perform treatments on guests whilst maintaining the guest’s comfort at all times
Be on time for appointments and thoroughly review appointments after completing each treatment
Keep work area clean and neat at all times
Follow all Standards and Procedures as taught by Treatment Supervisor
To ensure that a high standard of service is maintained throughout the Spa
Assist in the operations of all spa departments as required:   
    Front Desk   
    Spa Retail Area   
    Relaxation Area   
    Preparation Room   
    Sales and Marketing   
    Spa Suites           
To maintain inventory of supplies for the operations of the treatment rooms
Maintain cleanliness and attention to detail in spa suites throughout shift
To attend daily line-ups, weekly and monthly spa meetings
Have the ability to courteously interact and answer all spa and hotel related questions with guests
Perform all treatments to the highest standards

Reading, writing and oral proficiency in the English language
Must possess appropriate licenses in massage and beauty therapy
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
Must work in a safe, prudent and organized manner
Must be a graduate from an accredited school with a massage, face and manicure/pedicure license or a combination license
Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel
Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa
Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body

Cover all areas assigned to and ensures that the Residences cleanliness standards are maintained in all areas of responsibility.
Check all equipment and machines in assigned area at the beginning of shift.
Report to Public area supervisor if there is any problem or deficiency.
Maintain the general upkeep of assigned section of Residential floors and public areas.
Responsible for all furniture moving, drapes up and down, shampooing, buffing and spot cleaning, window and mirror cleaning and high dusting.
Maintain the cleanliness of residential foyers and corridors, vacuuming, dusting of crown molding, millwork, baseboards and cleaning of all light fixtures including ceiling fixtures.
Keep residence entrances clean and tidy.
Empty and clean wastebaskets and ashtrays, transports trash and waste to disposal area regularly.
Check and replenish supplies in public areas (soap, toilet paper, etc.) and store resources according to health and safety guidelines.
Comply with health and safety rules and regulations while working.
Report all residential guests’ request like laundry service and other requests to HK Manager.

Two years previous experience in housekeeping department within a hotel
Able to multi-task and be a team player
Professional appearance and grooming
Possess a pleasant and outgoing personality