HILTON TÜRKİYE

Be a part of our thrilling Hampton!  

Are you an energetic Guest Service Agent with strong customer focus and passionate about delivering memorable Guest Experiences then we would like you to join us on our “Journey of Hamptonality”.

Position Purpose 

To be a passionate host and highly collaborative member of the guest service team who maximizes customer spend whilst delivering exceptional customer experiences both in FO and F&B.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Work across all hotel departments, including Food and Beverage, Front Office, Kitchen and Housekeeping as required. 
• Ensure an efficient experience for Guests, from check in, to check out
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer and respond to all calls on hotel phone/switchboard
• Ensure full handover between shifts
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
• This position is on a rota basis, working across all 7 days including evenings and weekends. 

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• No problem with transportation to the Kayasehir district

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Previous experience in F&B
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Be a part of our thrilling Hampton!  

Are you an energetic Front Desk Supervisor with strong customer focus and passionate about delivering memorable Guest Experiences then we would like you to join us on our “Journey of Hamptonality”.

What will I be doing?

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availabilityRespond to guest inquiries and resolve issues and complaints in a timely, friendly  and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly
• Assist other departments, as necessary
• This position is on a rota basis, working across all 7 days including evenings and weekends. 

What are we looking for?

Be a part of our thrilling Hampton!  

Are you an energetic Guest Service Agent with strong customer focus and passionate about delivering memorable Guest Experiences then we would like you to join us on our “Journey of Hamptonality”.

Position Purpose 

To be a passionate host and highly collaborative member of the guest service team who maximizes customer spend whilst delivering exceptional customer experiences both in FO and F&B.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Work across all hotel departments, including Food and Beverage, Front Office, Kitchen and Housekeeping as required. 
• Ensure an efficient experience for Guests, from check in, to check out
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Answer and respond to all calls on hotel phone/switchboard
• Ensure full handover between shifts
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary
• This position is on a rota basis, working across all 7 days including evenings and weekends. 

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• No problem with transportation to the Zeytinburnu district

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Previous experience in F&B
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description

An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As an Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
• Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
• Take guest food and beverage orders and input orders in appropriate point-of-sale system
• Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton İstanbul Bakırköy otelimizin Teknik departmanında görevlendirmek üzere,
ekip çalışmasına uyumlu, iletişime, öğrenmeye ve kendini geliştirmeye açık "Mekanik Teknisyeni" adaylar arıyoruz.

• Endüstri Meslek Lisesi veya Meslek Yüksek Okullarının ilgili bölümlerinden mezun,
• Sıhhı tesisat, mekanik işler, metal işleri, iklimlendirme, klima ve havalandırma hakkında bilgi sahibi olan, 
• Elektrik, Argon ve Oksijen Kaynağı yapabilen,
• Esnek çalışma saatlerinde, resmi tatil günlerinde ve vardiyalı sistemde çalışabilecek,
• Tercihen kalfalık, ustalık belgeleri olan,
• İyi iletişim kurabilen,
• Erkek adaylar için askerlik görevini tamamlamış.
• Bakırköy'e ulaşım problemi olmayan.

*Genel olarak otel meydan alanlarını, gerek makinalı gerekse araç gereçli temizliğini sağlamak. Düzenli ve tertipli görünmesini sağlamak,
*Asansör temizliğinin sağlanması ve rutin olarak kontrolünün yapılması,
*Görev alanındaki tüm yerlerin temizliği ve düzeninin sağlanması.

*Tercihen 5 yıldızlı otellerde Kat Hizmetleri departmanında Meydancı olarak en az 1 yıl deneyimli,
*Ekip çalışmasına yatkın,
*Dış görünüşüne özen gösteren,
*Misafir memnunyeti odaklı çalışabilecek,
*Vardiyalı çalışma düzenine uyum sağlayabilen,
*Hijyen kurallarını bilen ve prosedürlere önem veren,
*İyi iletişim becerileri olan,
*Malzeme stok ve sipariş takibi yapabilecek,
*Erkek adaylar için askerliğini tamamlamış olmak.

Uluslararası turizm sektöründe faaliyet gösteren otelimiz için, Kat Hizmetleri Departmanında "Kat Hizmetleri Şefi" pozisyonunda çalışacak takım arkadaşı arıyoruz.

*Misafir odalarının temizlenmesini sağlamak, 
*5 yıldızlı otellerde Minimum 2 yıl Kat Şefi olarak çalışmış,
*İnsan ilişkilerinde güçlü, İletişim becerisi yüksek, 
*Takip, koordinasyon ve organizasyon becerisi yüksek,
*MS Ofis programlarını iyi derecede kullanabilen,
*Otel kalite ve hizmet standartlarına  önem veren,
*Ekip çalışmasına yatkın,
*Misafir memnuniyetine önem veren,
*Tercihen Turizm ile ilgili bölümlerden mezun,
*Temizlik araç ve gereçlerinin kullanılmasında deneyimli,
*Personelin sevk ve idaresinde etkin rol alabilen,
*Opera programı kullanmayı bilen,
*Hijyen kurallarını bilen ve prosedürlere önem veren,
*Erkek adaylar için Askerlik görevini tamamlamış.

Uluslararası turizm sektöründe faaliyet gösteren otelimiz için, Kat Hizmetleri Departmanında "Kat Hizmetleri Görevlisi" pozisyonunda çalışacak takım arkadaşı arıyoruz.

*Misafir odalarının temizlik ve düzenini en yüksek standartlarda eksiksiz olarak yapmak,
*Görev aldığı oda, koridor ve kat ofisi temizliğini sağlamak,
*Odalardaki arızları zamanında şefine bildirmek,
*Odalarda unutulan eşyayı prosedürüne uygun olarak teslim etmek,
*İşe zamanında gelmek ve katlarda zamanında işe başlamak,
*Günlük iş çizelgesine göre bakım ve temizliğini yapacağı odaların anahtarlarını teslim alıp, işi bittiğinde imza karşılığı teslim etmek,
*Kat koridorlarında ki boş tabak, bardak ve benzerleri toplamak.

*Tercihen benzer pozisyonda en az 1 yıl deneyimi olan,
*Vardiyalı çalışma sistemine ve esnek çalışma saatlerine uyum gösterebilecek,
*Dış görünümüne ve kişisel bakımına önem veren,
*Misafirlerine karşı her zaman güleryüzlü davranarak, yardımcı olacak,
*Misafir memnuniyeti odaklı çalışan,
*Takım çalışmasına yatkın.

Uluslararası turizm sektöründe faaliyet gösteren otelimiz için, Satış Pazarlama Departmanında "Banket Satış Şefi" pozisyonunda çalışacak takım arkadaşı arıyoruz.

* Üniversitelerin ilgili bölümünden mezun,
* Tercihen ingilizce bilen,
* Minimum 2 yıl deneyim sahibi,
* Aktif satış ziyaretleri konusunda deneyimli,
* Microsoft Office programlarını ve Opera programını aktif şekilde kullanabilen,
* Esnek çalışma saatlerine uyum sağlayabilen,
* Misafir memnuniyeti odaklı çalışan,İletişimi güçlü, ekip çalışmasına yatkın,
* İkna kabiliyeti yüksek, dinamik, güler yüzlü, prezentabl,
* Organizasyon, planlama ve takip yeteneği gelişmiş,

* Lokal ve uluslararası şirket ve acentelerin konaklamalı ve toplantılı organizasyonlarından sorumlu olacak,
* Organizasyonların başından sonuna misafire danışmanlık yapaacak ve yüksek misafir memnuniyeti ile sonuçlandıracak,
* Acente ve şirketlere sales call düzenlemek, yeni ve potansiyel misafir bulmak,
* Grup teklifleri hazırlayarak, takibini yapmak, kontrat ve operasyon sürecini yönetmek,
* Grubun sistemsel bilgilerini yönetmek, (rezervasyonların sisteme girilmesi, salon düzenlenmesi)
* Grup bütçesinden sorumlu olacak, Otel içerisindeki salon, oda ve alanlar hakkında detaylı bilgi sahibi olmak ve satış esnasında gerekli bilgi ve yönlendirmeleri doğru ve eksiksiz olarak yapmak,
* Sözleşme içerik ve bilgileri doğru hesaplamak ve hazırlamak,
* Fiyat dağılımlarını yapmak, analiz etmek,
* Satış hedeflerini takip etmek ve raporlamak.

*Üniversitelerin İlgili bölümlerinden mezun,
* En az 1 yıl benzer pozisyonda deneyim sahibi,
* MS Office ve Opera programlarına ve raporlama işlemlerine hakim,
* İyi derecede İngilizce bilmek,
* Misafir memnuniyeti ve güler yüzlü hizmet sunmayı ilke edinmiş,
* Stres yönetimi konusunda kendisini geliştirmiş,
* Ekip çalışmasına yatkın,
* Prezentabl,
* Erkek adaylar için askerlik görevini tamamlamış,