Executive Housekeeper

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Our new brand is a luxury collection of unique hotels by Hilton appealing to travellers seeking local discovery. Each hotel is a true original and a masterpiece that reflects the best of its surroundings.

Be intrigued by Hilton’s new brand, a global set of upscale and luxury hotels, each hand-picked for its distinctive character.

At Hilton, our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper would also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

•          Oversee housekeeping operations
•          Oversee Laundry Operations
•          Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
•          Operate within departmental budgets through effective stock and cost controls and well managed schedules
•          Set departmental targets and objectives, work schedules, budgets, and policies and procedures
•          Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
•          Ensure team members have an up-to-date knowledge of all room categories and amenities
•          Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
•          Ensure staffing levels cover business demands
•          Ensure ongoing training
•          Ensure communication meetings are conducted and post-meeting minutes generated
•          Manage staff performance issues in compliance with company policies and procedures
•          Recruit, manage, train and develop the Housekeeping/Laundry team
•          Competent in property management systems
•          Assist other departments wherever necessary

An Executive Housekeeper serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

•          Excellent command of English and preferably another language
•          Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
•          High level of commercial awareness and cost control capabilities
•          Previous experience of managing a department and Profit & Loss account
•          Excellent leadership, interpersonal and communication skills
•          Committed to delivering high levels of customer service
•          Ability to work under pressure
•          IT proficiency
•          Excellent grooming standards
•          Flexibility to respond to a range of different work situations
•          It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
•          Familiar with Property Management Systems

• Creative and Dynamic
• Previous hotel experience is preferred