Assistant Executive Housekeeper

JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, position directs and works with associates to clean and maintain guestrooms. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and associate satisfaction while maintaining the operating budget.
CORE WORK ACTIVITIES
- Attends all pertinent meetings (e.g., Staff, Forecast, Pre-Cons, Department).
- Oversees all lost and found procedures.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guest room maintenance needs.
- Understands and complies with loss prevention policies and procedures.
- Ensures all associates have proper supplies, equipment and uniforms.
- Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in supervising an effective inspection program for all guestrooms and public space.
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Empowers associates to provide excellent customer service within guidelines.

SKILLS
- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
- Analytical Thinking
- Public Safety and Security
- Customer and Personal Service

EDUCATION and EXPERIENCE
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration.