COLLECTION REPRESENTATIVE

Be a part of the Subway® Group-the world’s largest quick service restaurant franchisor and recognized leader in the Quick Service industry.  With more than 44,000 restaurants in over 112 countries we continue to add talent to our team at our office in Istanbul European Side (Bağcılar – Basın Ekspres Yolu).

 

Position Profile for: Collection Representative

 

The description listed below is representative of the knowledge, skill and/or abilities that may be required.  It is not intended to be construed as an exhaustive list and may be altered at any time as deemed necessary by management.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.  

Years of Experience

 

5 years business experience in a corporate structure preferred.  Background in banking, bookkeeping or accounting

 

Preferred Education

 

Degree: University degree, collection, finance, economy and/or banking experience preferred.

 

Knowledge and skills necessary for effective job performance:

 

·         Fluency in Turkish & English.

·         Solid verbal and written communication and time management.

·         Excellent customer service skills, organization, problem solving, 'can - do' and helpful attitude,

·         Basic computer skills, fluency in MS Office Word and Excel programs. 

·         Detail oriented, work well in a team environment, and with the ability to work independently.

 

 

Job Functions – Include the responsibilities, which if excluded, would fundamentally alter the position.

 

Monitor, collect and reconcile delinquent balances due the company and affiliates.  Analyze franchise agreements and leases for determining proper procedure.  Create and administer payment schedules for delinquent accounts

Reconcile and monitor historical records of account actions including those taken in reference to arbitrations, litigation, eviction and breach of contracts.  Execute invoices and credits in reference to Franchisees accounts.

Terminate franchises, equipment leases and subleases.  Prepare and create documentation for the analysis of delinquent accounts, Interim Order Terms, payment Plan terms and compose affidavits for arbitrations and evictions

Analyze and reconcile accounts in connection with delinquent balances in such situations as transfers, terminations, purchase orders, purchase additional franchise requests, leases and financial aid along with the approval and or disapproval of these items.  Allocate funds received on delinquent accounts, ensure the pre authorized accounts are open and operating, and change the eft settings to ensure the proper payments are made.  Approve FAF Board Ballots

Communicate with franchisees, DA’s, and landlords concerning overdue accounts and rent/related payments.  Explain accounts and procedures to franchisees, DA’s and landlords.  Help franchisees in understanding combo and 13 week reports and accounting inquiry in Subway IQ.

 

Skills and Abilities Required

 

·         Detail oriented,

·         Organized,

·         Patient,

·         Positive attitude,

·         Flexible,

·         Strong communication and customer service skills,

·         Diplomacy,

·         High stress threshold,

·         Ability to prioritize and perform responsibilities without constant supervision.