Customer Operations Business Relationship Spec.

We are seeking a Customer Operations Business Relations Management Specialist with the will and ambition to work in Customer Serv.Business Relations Management Function, reporting Business Relations Manager of Vodafone Turkey.

• Establish and maintain a good relationship between the VFNET & Enterprise Business Unit – Technology - Regulation and the Customer Operations ( COPs) based on understanding the fixed customer needs, regulation and telecom drivers.
• COPs SPOC for all COPs related and customer related activities
• Understand the business, assist in the prioritization of all new/current fixed products/services/campaigns.
• Ensure new/current fixed products/services/campaigns align with COPs that best provides maximum customer experience, and direct COPs strategy in support of the overall fixed business strategy
• Develop & Design all VFNET Customer Operation processes
• Design and Implement changes for customer processes for all new/current fixed products/services/campaigns

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

• Significant experience in related field (max.1 years)
• Bachelor Degree in engineering or business, Industrial Engineering is preferred
• Problem solving skills
• Strong communication and negotiation skills
• Experience in Fixed Telecom
• Exceptional organisational and analytical skills with a strong attention to detail
• Experience of leading cross functional teams across the organisation, operating in complex matrix management structures
• Self Starter
• Customer oriented thinking
• Experience in Business Process Management
• Ability to use process design and mapping tools (ARIS, Visio, etc)
• Experience in using MS Project
• Confident public speaker and presenter
• Ability to use Powerpoint to prepare effective presentations
• Ability to use MS Office applications