Customer Relations Specialist

ATB Holidays is a wholesaler for travel agencies only, providing Accommodations , Airport Transfers, Daily Excursions, Package Tours, Cruise Packages, Shore Excursions, Show/Museum/Sports Tickets, Rent a Car Services and Custom Design-Group Requests.
We are looking for Customer Relations Specialists to assist our customers from all over the world .

Detailed job description 

·         Assisting to customer requests provided by system, e-mail & client phone calls  and satisfying the clients

·         Following the company process & procedures while assisting our customers 

·         Catching daily operational targets & systematic follow ups for issues of previous days 

·          Resolve the cases with in Service Level Agreements 

·         In case of necessitiy, taking initiative for company priorities & client satisfactions.

·         Handling Group Reservations and bring to positive conclusions 

What are the requirements ? 

·         Minimum Vocational School graduate preferably from tourism related departments

·         Experience is the hospitality industry is not a must but is  a plus

·         Excellent command of English and Arabic a  second language is a plus

·         Good personal communication skills

·         Customer oriented

·         Able to work under pressure and meet deadlines

·         Self-motivator with the ability to use one’s own initiative

·         Flexible and able to work various shifts if required