F&B Service - Captain

Job Description

We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: 

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel 
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests 
• Practice good customer relations and attend to customer complaints and queries satisfactorily 
• Ensure the Outlet is set-up for service and supervise for a smooth operation 
• Direct and supervise the service team to ensure that all duties are performed as per standards 
• Ensure that all colleagues have received adequate training to perform their duties 
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available 
• Ensure minimum wastage, breakage and spoilage 
• Actively use up selling techniques by exceeding guest expectations and to increase revenue