FIRST CONTACT SERVICE ILETISIM HIZMETLERI A.S

QUALIFICATIONS AND JOB DESCRIPTION
We are hiring part time call center representativeWorking at night is a requirement for this position

JOB DESCRIPTION
Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

QUALIFICATIONS AND REQUIREMENTS

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.      
• Computer skill in basic level.
• Preferably experienced in marketing, sales, customer relations and management.     
• Sales Specialist will be handling incoming calls from overseas.       
• Ensuring communication with the potential customers by phone.
• Preferably experienced in Inbound calls.
• Maintain a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented.
• Effective organizational skills and prone to teamwork.       
• Can work 5 hours between 01.00AM – 05.00AM
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

We are hiring part\full time call center representative
Working at night is a requirement for this position
We strive to create an inclusive workplace where everyone can thrive and reach their full potential.

JOB DESCRIPTION

Handling and monitoring incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment. Enduring long hours of screen time, sedentary work for an extended duration, working through the night and exposure to high volumes are among the most challenging aspects of our job.

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.    
• Computer skill in basic level 
• Preferably experienced in marketing, sales, customer relations and management       
• Sales Specialist will be handling incoming calls from overseas
• Ensuring communication with the potential customers by phone      
• Preferably experienced in Inbound calls    
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented
• Effective organizational skills and prone to teamwork     
• Can work 8 hours at night shift between 11 PM to 7 AM or 7 PM to 3AM for full time.     
• Can work 4 hours at night shift between 1 AM to 5 AM for part time
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.    
• Computer skill in basic level 
• Preferably experienced in marketing, sales, customer relations and management       
• Sales Specialist will be handling incoming calls from overseas
• Ensuring communication with the potential customers by phone      
• Preferably experienced in Inbound calls    
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented
• Effective organizational skills and prone to teamwork     
• Can work 8 hours between 07.00PM – 03.00AM
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.    
• Computer skill in basic level 
• Preferably experienced in marketing, sales, customer relations and management       
• Sales Specialist will be handling incoming calls from overseas
• Ensuring communication with the potential customers by phone      
• Preferably experienced in Inbound calls    
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented
• Effective organizational skills and prone to teamwork     
• Can work 8 hours between 11.00PM – 07.00AM
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

• Advanced level of English language skills.
• Must have fluent speaking and listening skills in English.       
• Having a bachelor’s degree or being a student in university.    
• Computer skill in basic level 
• Preferably experienced in marketing, sales, customer relations and management       
• Sales Specialist will be handling incoming calls from overseas
• Ensuring communication with the potential customers by phone      
• Preferably experienced in Inbound calls    
• Maintaining a positive attitude and calmly attend to customers’ needs.       
• Being patient and solution oriented
• Effective organizational skills and prone to teamwork     
• Can work 8 hours between 12.00AM – 08.00AM
• Resident in Turkey and living in Izmir, Ankara, Istanbul, Manisa or Aydin

GENEL NİTELİKLER VE İŞ TANIMI

İş Açıklaması; Danışmanlığını yürüttüğümüz dünyaca ünlü global markaların müşteri hizmetleri ekiplerinin Inbound , Chat , Backoffice ve Outbound kanallarında  görev almak üzere anadil seviyesinde "Felemenkçe Bilen Müşteri Temsilcisi ‘’ arayışımız bulunmaktadır.
Projelerimizde home office, hibrit ya da ofis çalışma imkânı bulunmaktadır.

İş Tanımı:

• Dünyaca ünlü global markaların müşterilerinin yurtdışından gelen çağrılarının yanıtlanması,
• Chat ya da Mail ile gelen müşteri şikayetlerinin yönetilmesi,

Aranan Nitelikler:

• Anadil seviyesinde Felemenkçe bilen.
• Aktif olarak bilgisayar kullanabilen.
• En az ortaokul mezunu.
• Diksiyonu düzgün.
• İletişimi güçlü.
• Müşteri memnuniyeti odaklı.Ekip çalışmasına yatkın.
• İzin Günleri ;
• Haftanın 5 günü çalışma 2 gün izin.

Sosyal Haklar ;

• Net Maaş + SGK+ Performans Primi + Yemek Kartı + Asgari Geçim İndirimi (AGİ) + Özel Sağlık Sigortası+ Projeye Özel Prim

*Adaylarımızın taleplerine göre Inbound, Backoffice ya da Outbound farklı proje fırsatları sunuyoruz. 
**İlana başvurunuzu yaptıktan sonra başvuru yaptığınız firmanın, kişisel verilerinizi kendi datasına aktarabileceğini ve Kişisel Verileri Koruma Kanununa uygun olarak bu bilgileri verilen süre içerisinde kendi datasında kullanabileceğini onaylamış olursunuz.

Weitere Vorteile und weitere Informationen:

• Attraktives Vergütungspaket
• Essensgeld 110 TRY pro Tag
• Überdurchschnittliche Gehaltsauszahlung in Euro
• Gehalt bei Zielerreichung:  1.200€ Netto  (Beispiel Vollzeit 35 Stunden)
• Grundgehalt: 778€ (entspricht rund 5,1€ Stundenlohn) + deutsches Provisionsmodell für Verkäufe
• Gute private Krankenversicherung ab dem 3. Monat bei Bedarf
• Krisensicherer Job in Festanstellung mit Perspektive ab Tag 1 mit  unbefristetem Arbeitsvertrag
• Attraktives „ Mitarbeiter werben Mitarbeiter “ Programm
• Arbeite in unserem modernen Büro in  Antalya / Muratpaşa
• Eine strukturierte und kostenpflichtige Einarbeitung durch unsere Teamleitung, Trainingsakademie & Fachpaten.
• Familienfreundliche Arbeitszeiten  in Vollzeit (35h) oder Teilzeit (25-30h)
• Flexible Arbeitszeiten nach der Einarbeitung zwischen 8-16:30 Uhr deutscher Zeit
• 4-5 Tage-Woche, keine Wochenendarbeit, natürlich keine Nachtarbeit

Einen Top-Arbeitgeber mit dem besten Kununu Score der deutschen Call Center (4,4), Auszeichnungen wie New Work Arbeitgeber 2021, Top Company 2022/2023 & Kununu Open Company, einem der familienfreundlichsten Mittelständler 2022 & Arbeitgeber der Zukunft 2022.

Deine Aufgaben:

• Aktivieren Sie das Telefon zum ersten Mal.
• Dabei  verkaufst Du  Produkte/Dienstleistungen  am Telefon  (Outbound)
• Dafür berätst Du Bestands- und Neukunden aus verschiedenen Branchen telefonisch zu ihrem Webauftritt Von der Vorbereitung, über die Angebotsbesprechung, bis hin zum Vertragsabschluss
• Bitte prüfen Sie die Kunden während des gesamten Prozesses und stellen Sie eine hochwertige und qualitative Beratung sicher

Deine Talente:

• Sehr gute  Deutschkenntnisse in Wort & Schrift (mind. C2)
• Du bist wirklich  zuverlässig , möchtest gerne beruflich ankommen und  suchst etwas Langfristiges
• Du telefonierst gerne und bist sehr kommunikativ
• In diesem Fall Grundkenntnisse im Umgang mit dem Computer und verschiedenen Softwareanwendungen zeitgleich (zB Telefonanlage & CRM)
• Du hast  Vorerfahrung im phoneischen Verkauf  an Geschäftskunden
• Du bist eine  sympathische & geschlossene Persönlichkeit und ein loyaler Teamplayer
• Außerdem hast Du Lust auf den Verkauf von spannenden und fairen Medienprodukten
• Idealerweise kommen Sie aus dem Sales, Vertrieb, Verkauf, Innendienst oder aus dem Outbound Call Center und besitzen bereits Vorerfahrung im Telefonverkauf

Deine Lieblings-VIAFON

Kurz zu uns: Die VIAFON ist Deutschlands führende Inside Sales Agentur  für Telefonischen Vertrieb an Geschäftskunden. In diesem Fall ist der Name des Produkts unser renommierter Auftraggeber deren Produkte und Services an Geschäftskunden – per Telefon. Mit unserem Fokus auf die Online-Marketing-Welt sind wir für unsere Auftraggeber das Sprungbrett in die Digitalwirtschaft.Bewirb Dich noch heute und werde Teil unseres dynamischen Teams als Sales Manager Deutsch!

Weitere Vorteile und weitere Informationen:

• Attraktives Vergütungspaket
• Essensgeld 110 TRY pro Tag
• Überdurchschnittliche Gehaltsauszahlung in Euro
• Gehalt bei Zielerreichung:  1.200€ Netto  (Beispiel Vollzeit 35 Stunden)
• Grundgehalt: 778€ (entspricht rund 5,1€ Stundenlohn) + deutsches Provisionsmodell für Verkäufe
• Gute private Krankenversicherung ab dem 3. Monat bei Bedarf
• Krisensicherer Job in Festanstellung mit Perspektive ab Tag 1 mit  unbefristetem Arbeitsvertrag
• Attraktives „ Mitarbeiter werben Mitarbeiter “ Programm
• Arbeite in unserem modernen Büro in  Antalya / Muratpaşa
• Eine strukturierte und kostenpflichtige Einarbeitung durch unsere Teamleitung, Trainingsakademie & Fachpaten.
• Familienfreundliche Arbeitszeiten  in Vollzeit (35h) oder Teilzeit (25-30h)
• Flexible Arbeitszeiten nach der Einarbeitung zwischen 8-16:30 Uhr deutscher Zeit
• 4-5 Tage-Woche, keine Wochenendarbeit, natürlich keine Nachtarbeit

Einen Top-Arbeitgeber mit dem besten Kununu Score der deutschen Call Center (4,4), Auszeichnungen wie New Work Arbeitgeber 2021, Top Company 2022/2023 & Kununu Open Company, einem der familienfreundlichsten Mittelständler 2022 & Arbeitgeber der Zukunft 2022.

Deine Aufgaben:

• Aktivieren Sie das Telefon zum  ersten Mal.
• Dabei  verkaufst Du  Produkte/Dienstleistungen  am Telefon  (Outbound)
• Dafür berätst Du Bestands- und Neukunden aus verschiedenen Branchen telefonisch zu ihrem Webauftritt Von der Vorbereitung, über die Angebotsbesprechung, bis hin zum Vertragsabschluss
• Bitte prüfen Sie die Kunden während des gesamten Prozesses und stellen Sie eine hochwertige und qualitative Beratung sicher

Deine Talente:

• Sehr gute  Deutschkenntnisse in Wort & Schrift (mind. C2)
• Du bist wirklich  zuverlässig , möchtest gerne beruflich ankommen und  suchst etwas Langfristiges
• Du telefonierst gerne und bist sehr kommunikativ
• In diesem Fall Grundkenntnisse im Umgang mit dem Computer und verschiedenen Softwareanwendungen zeitgleich (zB Telefonanlage & CRM)
• Du hast  Vorerfahrung im phoneischen Verkauf  an Geschäftskunden
• Du bist eine  sympathische & geschlossene Persönlichkeit und ein loyaler Teamplayer
• Außerdem hast Du Lust auf den Verkauf von spannenden und fairen Medienprodukten
• Idealerweise kommen Sie aus dem Sales, Vertrieb, Verkauf, Innendienst oder aus dem Outbound Call Center und besitzen bereits Vorerfahrung im Telefonverkauf

Deine Lieblings-VIAFON

Kurz zu uns: Die VIAFON ist Deutschlands führende Inside Sales Agentur  für Telefonischen Vertrieb an Geschäftskunden. In diesem Fall ist der Name des Produkts unser renommierter Auftraggeber deren Produkte und Services an Geschäftskunden – per Telefon. Mit unserem Fokus auf die Online-Marketing-Welt sind wir für unsere Auftraggeber das Sprungbrett in die Digitalwirtschaft. Bewirb Dich noch heute und werde Teil unseres dynamischen Teams als Call Center Agent Deutsch!

GENEL NİTELİKLER VE İŞ TANIMI

Dünya çapında mükemmel müşteri deneyimi sağlama konusunda lider konumda olan Teleperformance, uluslararası ölçekte firmalara hizmetler sağlar, kurumların müşteri hizmetleri, teknik destek, satış, pazarlama, tahsilat süreçlerinin yönetiminde üstün sonuçlar elde eder. 

Teleperformance Grup, 88 ülkede, 265 dil ve lehçede, 420 Çağrı merkezinde 450.000'den fazla çalışanıyla farklı sektörlerde, çeşitli ülkelerde faaliyet gösteren büyük ölçekli uluslararası firmalara dış kaynaklı Çağrı Merkezi hizmeti sunmaktadır.

Dünyada yemek kartı sektörünün yaratıcısı ve öncüsü, kurumsal ödeme çözümleri hizmetlerinde dünya lideri olan kurumsal müşterimiz adına, müşteri deneyimi merkezimizde SME (Kobi) segmentindeki müşterilerin başvuru sonrasında ön taleplerin arayarak ihtiyaç analizi yapılması ,sözleşme, evrak toplama, ilk sipariş ve ödeme süreçlerini sırasıyla takip edecek 

Teleperformance bünyesinde çalışmak üzere '' Kurumsal Satış Müşteri Temsilcisi “ arayışımız bulunmaktadır.

İŞ TANIMI

• Kurumsal Satış Müşteri Temsilcisi tarafından digital kanallar aracılığı ile gelen başvurular aranarak , kök neden analizi yapılır.
• Yapılan kök neden analizine göre ihtiyaç belirlenerek müşteriye özel sayısal ikna argümanlarıyla sunum yaparak teklif verilir.
• Teklif sonrası müşteri yakın ikna takibine alınır.
• Düzenli olarak arayarak takip edilir, sözleşme  ve evrak toplama sürecini yine telefonda tamamlattırılır.
• İlk siparişi alınır ve ilk ödeme sürecini takip eder.
• Pozisyonun ana hedefleri; ilgili segmentin satış ve ciro hedefini yakalamasını sağlamaktır.

• En az lise, tercihen ön lisans mezunu,
• Diksiyonu akıcı ve iletişim kuvvetli,Bilgisayar kullanımına hakim,
• Portföy yönetimi konusunda deneyimli,
• Analitik bakış açısına sahip,
• Satış deneyimi olan ya da üniversitelerin ilgili bölümlerinden mezun,
• Erkek adaylar için askerlik hizmetini tamamlamış, ya da en az 2 yıl tecil hakkı bulunan,
• Takım çalışmasına yatkın,
• Müşteri memnuniyeti odaklı düşünüp hareket eden takım arkadaşları aramaktayız.

TELEPERFORMANCE’IN ÇALIŞANLARINA SUNDUĞU FIRSATLAR Bünyemize katılan arkadaşları dünya çapında başarı ile uyguladığımız yapılandırılmış gelişim programları olan TOPS ve BEST ile destekleyerek profesyonel gelişimlerini ve kariyer planlamalarını sağlıyoruz.

Danışmanlığını yapmakta olduğumuz firma İstanbul Çekmeköy'de bulunmaktadır. Çağrı merkezinde satış odaklı çlaışabilecek, ikna kabiliyeti yüksek kadın çağrı merkezi elemanı arayışımız bulunmaktadır.

• Haftanın 6 günü
• Sabah 09:00 Akşam 19:00
• Pazar günü izin ama shiftli olacak

• Tecrübeli
• Referans verebilen
• Güler yüzlü
• Sabırlı
• İletişimi kuvvetli
• Esnek çalışma saatlerine uyum sağlayabilen