Job Description

*Managing customer relations, visiting existing customers at regular intervals and entertaining them at the Hotel. *Creating new business by making sales visits to potential customers, conducting house tours and promoting facilities and services of the property.
*Preparing the banquet income budget, monthly and annual reports.
*Developing strategies to achieve the goals set for the department and ensuring that the team implements them. *Determining the banquet menus, beverages and hall rental prices according to cost, season and yield management. *Ensuring that sales prices are presented and applied correctly by the entire team.
*Responding to incoming requests in writing and verbally and following up the requests. Conducting site inspections. *Making sure that all requests coming to the department are answered and followed up by the team in a timely manner. *Preparing contracts and following up the terms and conditions.
*Holding coordination meetings with organizers, preparing internal forms and managing weekly operations meetings with relevant departments.
*Ensuring that all organizations are prepared and served in line with the wishes of the guests, from start to finish. *Handling of guest complaints and disputes following the hotel procedures.
*Reporting and documentation of all conference & banquet event related issues and topics.

Required Skills

-Positive attitude and good communication skills
-Guest service orientation -Excellent grooming standards and presentation skills
-Strong leadership skills and team management
-Strong analytical skills to understand business potential and competition -Excellent organisational and planning skills
-Ability to ensure teamwork & motivation
-Experience in a similar role in a 5 star Hotel with a proven track record of minimum 3 years
-Knowledge of local market -Knowledge of Opera and Salesforce system
-Fluency in English
-Passion for sales and for achieving targets and objectives -Knowledge of F&B operations & menus
-Ability to follow technology closely and to use MS Office, Opera and Salesforce programs,
-Completed military service (for male candidates)

Summary Info

Benzer İlanlar

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