The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants, and museums. As we continue to expand the pre-opening team, The Peninsula Istanbul is seeking to hire an Assistant Director of Security and Operational Risk to manage, supervise and critique the day-to-day security operations by ensuring there is a strong focus on the safety and security of guest, employees and Hotel assets.

• An exceptional opportunity to join our high - profile hotel opening in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Exceptional market leading total remuneration on offer.

Key accountabilities

• Under the direction of the Director of Security and Operational Risk, implement policies and procedures in accordance with property/corporate security and loss control requirements to ensure security personnel provide maximum guest, employee, and property safety and security at all times, as stipulated in the Group SOR Framework.
• Collects local intelligence and identifies potential hazards and risks within the region, prioritize their importance and likelihood of occurrence and report to property senior management.Researches and recommends new and updated trends in loss control and prevention.   
• Identifies areas of non-compliance in business operation; recommends corrective action to remedy deficiencies. 
• Manages investigations and reports of all employee and guest incidents and provide accurate documentation.
• Provides oversight and supervision of the contracted security agency in providing security services to effectively meet the security requirements of the property.
• Conducts daily patrols/rounds of The Peninsula Istanbul and its perimeter to ensure that all security staff are on their respective posts and performing their assigned duties and responsibilities.
• Ensures that proper implementation of key control procedures to prevent unauthorized possession, withdrawal and use of hotel keys.

• At least 5 years as security manager or similar role within hotels within a luxury international hotel.
• Excellent knowledge of security industry best practice across relevant security operations (loss prevention, conflict resolution, access control, etc.).
• Excellent knowledge of security and crisis management related law and regulation.
• Experience using relevant technology and equipment (e.g. CCTV) and solid understanding of budgeting and statistical data analysis.
• Ability to communicate with influence with management, employees, visitors, fire/police, disaster management & recovery personnel, etc.Fluent in English language proficiency.

The Peninsula Istanbul, Doğu ve Batı’nın buluştuğu noktada muhteşem boğaz manzarasına sahip. Tarihi Karaköy semtinde yer alan otelin, 177 gösterişli misafir odası ve göz kamaştırıcı terasları vardır. Aynı zamanda kruvaziyer terminali, restoranlar, genel alanlar ve müzeleri de içeren ve yeniden geliştirilen Salıpazarı Limanı’nın bir parçasını da oluşturur. 

• İstanbul'daki yüksek profilli otelimize katılmak için olağanüstü bir fırsat.
• The Peninsula Hotels, lüks hizmeti, misafirlere ve çalışanlarımıza olan bağlılığı desteklemektedir.
• Deneyimli kadrosuyla muhteşem bir ekibin parçası olmak.

Önemli Sorumluluklar

• Tüm misafir eşyalarını zamanında, doğru ve profesyonel bir şekilde teslim almaktan ve teslim etmekten sorumludur.
• Tüm çamaşırları temizlemeden önce ve sonra kirli, lekeli, hasarlı ve kaliteli ütüleme-katlama olup olmadığını kontrol ediniz.Misafir çamaşır odası raflarını düzenli ve temiz tutar.
• Tüm eşyaların düzgün bir şekilde asılmasını, katlanmasını ve uygun yerlerine istiflenmesini sağlar.
• Yinelenen sorunlar hakkında Çamaşırhane Şefini bilgilendirir.
• The Peninsula İstanbul temel ilkelerini takip ederek departman toplantılarına ve eğitim ihtiyaçlarına aktif olarak katılır.
• Tüm acil durum düzenlemelerine ve prosedürlerine uyar. Çamaşırhane Şefini doğrudan rapor eder.

Genel Gereksinimler

Benzer standart ve beklentilere sahip bir Lüks Otel ortamında çamaşırhane departmanında benzer bir görevde en az 2-3 yıl deneyim olmalı.
Teknik Bilgi: Kumaş bilgisi, temizlik aletleri, kimyasallar, makine kullanımı ve misafirlere güler yüzlü hizmet sunma becerisi olmalıdır.
Çalışanlar bu pozisyonun performans standartlarını yerine getirmeli ve otelin politika, kural ve prosedürlerine uymalıdır.
Hızlı tempolu ve müşteri hizmetleri odaklı bir ortamda çalışabilmelidir; kontrollü ve teslim tarihleri zamanında karşılanmalıdır.
Bir ekibin parçası olarak çalışabilmeli ve ayrıca görevleri bağımsız olarak tamamlayabilmeli, amirlerden talimat alabilmeli ve uygun problem çözme becerilerini kullanabilmelidir.
Yenilikçi ve doğal bir organizatördür, son derece detaycıdır ve misafirlerle iletişim kurabilmektedir.
Türkçe iletişim yeterliliği ve ikinci dil olarak İngilizce tercih sebebi

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

• Always ensures the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handles, or relays to related F&B Pool Manager, or Asst.
• F&B Pool Manager for all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles.
• Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Monitor and ensure smooth operations of the sections appointed (restaurant / banquet / beverage – as applicable).Ensure co-operation and smooth communication between staff in sections appointed and other departments.
• Motivates, supervises the department employees in maintaining a culture in compliance with mission, vision and core values of HSH. 
• Submit weekly staff roster / training schedules to F&B Pool Manager.

• Excellent food and beverage knowledge.
• Good organization skills & Time management.
• Good trainer skills in order to ensure service excellency.
• Good hands-on service. Minimum 3 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone).
• Supervisory experience in complex operation in large scale restaurant.
• Degree or Diploma in hotel management.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

• An exceptional opportunity to join our high-profile hotel in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 
• Be a part of the highly experienced team.

• Handles, or relays to related F&B Pool Manager, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understands and accurately follows the standard of a sequence of service, pre-service, and after-service procedures.
• Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles.
• Looks for improvement for better service standard with a general theme of anticipating the guests' needs.
• Assists respective F&B Pool Manager to implement dynamic marketing programs to drive marketing/PR activities for the outlet.
• Assists respective F&B Pool Manager to ensure productivity levels are concurrently met and understands the need to prudently manage utility/payroll costs within stipulated budgetary requirements.
• Motivates, supervises, and performance manages the department employees in maintaining a culture in compliance with mission, vision and core values of HSH. 
• Review guest feedback / critique forms / outlet logbooks on operational issues.

• All-encompassing food and beverage knowledge, excellent organizational skills, and time management. 
• A high-level understanding of the Istanbul market, and experience in high luxury casual dining.
• Knowledgeable in Microsoft Excel and Word.
• Minimum 5 years’ experience in a Food & Beverage outlet with similar standards and expectations (Hotel based or Standalone). Leadership experience in complex operation in big scale restaurant with large team.
• Previous “Departmental Trainer” experience.Degree or Diploma in hotel management. 

We would be delighted to receive your CV and will liaise directly with suitable applicants.

The Peninsula Istanbul will offer spectacular views of the Bosphorus Strait, the meeting point of East and West. Located in the historic Karaköy district, the hotel will feature 177 opulent guestrooms and a glamourous rooftop, forming part of the Salıpazarı Port re-development, which also features a cruise terminal, public squares, restaurants, and museums. A great opportunity to work in an exciting Gallada Restaurant, The Peninsula Istanbul is looking for its Barback to ensure the highest standards of customer service together with Peninsula Service Principles.

• An exceptional opportunity to join our high-profile hotel opening in Istanbul.
• The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. 

Key accountabilities 

Have a knowledge of bars operation, beverage production and serving.
Help Bartenders open and close the bar and during the operation hours.Keep the bar stocked with liquor, beer, spirits, garnishes, ice cubes and other products needed throughout shift.
Ensure that glasses, stirrers, shakers, strainers, and other bartending tools are clean and in the proper position for Bartenders as per the standards.
Have a basic knife skill for production Anticipate the supply needs based on the bar service activity.
Always ensures the delivery of exceptional guest service, providing friendly.
Ensures the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency.

• Good bar & beverage knowledge.
• Possess knowledge of general bar preparation for the service.Good organization skills & Time management.
• Good team relationship skills in order to service excellency.
• Minimum 1 year of experience in the domestic and overseas restaurants at high standards in the relevant fields of food & beverage industry in a similar role 
• High capability of persuasion and solution-oriented thinking Natural, energetic, friendly, and well-groomed.
• Fluent in English language proficiency. 

We are delighted to receive your resume for further consideration.