Doorman / Bellboy

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.Open doors and assist guests/visitors entering and leaving property.Assist with luggage storage and retrieval.Transport guest luggage to and from guest rooms and/or designated bell area.Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.Arrange transportation (e.g., taxi cab, shuttle bus, limousine service) for guests/visitors, and record advance transportation request as needed.Dispatch bell staff or valet staff as needed.Communicate parking procedures to guests/visitors.Follow up with guests to ensure their requests or problems have been met to their satisfaction.Develop and maintain positive working relationships with others.Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager.Maintain awareness of undesirable persons on property premises.Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards.